Plugin Broke Admin side

  • Resolved chuckzwood

    (@chuckzwood)


    9 years, 5 months ago

    The Bulletproof Security Pro plugin “broke” (white screen) the entire admin side of the website (front end is fine). The BPS website has been down more than up, and I am having a very hard time getting any support there, so I am hoping someone here can help.

    The BPS developer said to overwrite the files, but not the database. Unfortunately, this is a new site, and I backed up the database, but not yet the files (and my host does not have a file backup, either). I cannot ask the developer any more questions, because his site is down.

    So, would downloading the WP/plugin files and overwriting them work??

    Any help is greatly appreciated!!! Thanks!!!!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi chuckzwood!

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    All the best,
    Kevin

    Thread Starter chuckzwood

    (@chuckzwood)

    Kpudlo, THANK YOU so much for your reply!!! The plugin’s developer contacted me through the WP forum, and is providing support by email.

    Thanks again, I appreciate your time :)!!

    David_G

    (@questas_admin)

    The folks at BPS are extremely helpful, I use BPS Pro on my sites and it works great, never regretted installing it.

Viewing 3 replies - 1 through 3 (of 3 total)
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