White Screen on User Profiles – Disabling plugins = temporary fix only

it’s probably a plugin issue unless you’re getting warnings and error messages that reference the available memory.

ideally you need to have access to the server/hosting so you can do some serious troubleshooting. if you’re deactivating plugins and things get better then it’s a plugin that’s causing the problem.

can you list which plugins you have (active and inactive), which theme and which version of wordpress you’re running?

Thanks for the quick response. ??
No on screen error messages anyway, just the white screen.
So you would think it might be a particular plugin that is causing the issue. In that case would you suggest its limited to a plugin used by that particular page?

Hope to have access to the full site by next week but in the meantime looking to try keep the site stable.
WordPress 4.0 running “Company Name” WordPress Template theme.
Appears to be a custom developed Theme “Company Name WordPress Theme” version 1.0

Here is the long list of Plugins! Can deactivated plugins still upset the site?

Admin Columns – (Activated) – Version 2.3.3 | By?AdminColumns.com?|?View details
Admin Menu Editor – (Activated) – Version 1.4.2 | By?Janis Elsts?|?View details
Advanced Custom Fields: Country Field – DO NOT UPDATE – (Activated) – Version 1.0.0 | By?Dwayne Charrington?|?Visit plugin site
Advanced Custom Fields: Date and Time Picker – (Activated) – Version 2.0.18.1 | By?Per Soderlind?|?View details
Advanced Custom Fields Pro – (Activated) – Version 5.1.8 | By?elliot condon?|?View details
AJAX Thumbnail Rebuild – (Activated) – Version 1.12 | By?junkcoder?|?View details
Better WordPress Minify – (Activated) – Version 1.3.3 | By?Khang Minh?|?View details
Block Specific Plugin Updates – (Activated) – Version 1.0 | By?Dinesh Karki?|?View details
BuddyPress – (Activated) – Version 2.2.1 | By?The BuddyPress Community?|?View details
Buddypress Xprofile Custom Fields Type – (Activated) – Version 2.1.5 | By?donmik?|?View details
Contact Form 7 – (Activated) – Version 4.1 | By?Takayuki Miyoshi?|?View details
Contact Form DB – (Activated) – Version 2.8.31 | By Michael Simpson |?View details
Crony Cronjob Manager – (Activated) – Version 0.4.4 | By?Scott Kingsley Clark?|?View details
Custom Favicon – (Activated) – Version 1.0.2 | By?Dreams Online Themes?|?View details
Dashboard Widget Sidebar – (Activated) – Version 1.2.3 | By?IO SoftGame?|?View details
Ebow’s Stripe Integrator – (Activated) – Version 0.1 | By?Eduardo Leoni – Ebow.ie
Email Login – (Activated) – Version 4.6.4 | By?Beau Lebens?|?View details
Export User Data – (Activated) – Version 1.1.1 | By?Q Studio?|?View details
Fix SSL/Non-SSL Links – (Activated) –
Glance That – (Activated) – Version 2.2 | By?UaMV?|?View details
Google Analyticator – (Activated) – Version 6.4.8 | By?Video User Manuals Pty Ltd?|?View details
Google XML Sitemaps – (Activated) – Version 4.0.8 | By?Arne Brachhold?|?View details?|?Page-list?|?Donate?|?WordPress Pro plugins?|?Settings?|?FAQ?|?Support?|?Donate
If Menu – (Activated) – Version 0.3 | By?Andrei Igna?|?View details
New User Approve – (Activated) – Version 1.7.2 | By?Josh Harrison?|?View details
Post Duplicator – (Activated) – Version 2.4 | By?Metaphor Creations?|?View details
Really Simple CAPTCHA – (Activated) – Version 1.8.0.1 | By?Takayuki Miyoshi?|?View details
Search Exclude – (Activated) – Version 1.2.1 | By?Roman Pronskiy?|?View details
Sitemap – (Activated) – Version 4.3 | By?webvitaly?|?View details?|?Page-list?|?Donate?|?WordPress Pro plugins
SSL Insecure Content Fixer – (Activated) – Version 1.8.0 | By?WebAware?|?View details?|?Test is_ssl()?|?Get help?|?Rating?|?Donate
User Role Editor – (Activated) – Version 4.18.2 | By?Vladimir Garagulya?|?View details?|?Changelog
WordPress Database Backup – (Activated) – Version 2.2.4 | By?Austin Matzko?|?View details
WordPress SEO – (Activated) –
WP-UserOnline – (Activated) – Version 2.85 | By?Lester ‘GaMerZ’ Chan?|?View details
WP Better Emails – (Activated) – Version 0.2.8 | By?ArtyShow?|?View details
WP CSV – (Activated) – Version 1.6.6 | By?CPK Web Solutions?|?View details
wpMandrill – (Activated) – Version 1.33 | By?Mandrill?|?View details
WP Users Exporter – (Activated) – Version 1.4.1 | By hacklab |?View details
Advanced Browser Check – (Deactivated) – Version 4.1.0 | By?Mattias Hedman?|?View details
Audit Trail – (Deactivated) – Version 1.1.17 | By?John Godley?|?View details
BuddyPress Toolbar – (Deactivated) – Version 1.6.0 | By?David Decker – DECKERWEB?|?View details
EWWW Image Optimizer – (Deactivated) – Version 2.2.2 | By?Shane Bishop?|?View details
Google Analytics by Yoast – (Deactivated) – Version 5.3.2 | By?Team Yoast?|?View details
P3 (Plugin Performance Profiler) – (Deactivated) – Version 1.5.3.9 | By?GoDaddy.com?|?View details
Redirection – (Deactivated) – Version 2.3.16 | By?John Godley?|?View details
Relevanssi – (Deactivated) – Version 3.3.8 | By?Mikko Saari?|?View details
W3 Total Cache – (Deactivated) – Version 0.9.4.1 | By?Frederick Townes?|?View details
WordPress HTTPS – (Deactivated) – Version 3.3.6 | By?Mike Ems?|?View details
WP-Memory-Usage – (Deactivated) – Version 1.2.2 | By?Alex Rabe?|?View details
Wp Cleanup Optimizer Lite Edition – (Deactivated) – Version 2.0.53 | By?Tech Banker?|?View details
WP LinkedIn – (Deactivated) – Version 1.18.2 | By?Claude Vedovini?|?View details

1st things 1st: that is a lot of plugins to be running! most of them are fine in terms of how up to date they are but there are an awful lot of them. one i would get rid of without hesitation is “WordPress HTTPS”, it’s not been updated for 3 years. it might not be the specific cause of your problem but getting rid of it may help… “WP-Memory-Usage” is also quite out of date, nearly 2 years since an update so get rid of that too.

you could get rid of quite a few of those plugins and that would probably help. each plugin has it’s own dependencies (JQuery, php calls, css, database read/write queries); if they’re written well then they tend to try and use existing resources like the default JQuery that wordpress loads but sometimes they load their own and that’s where problems start.

even if you deactivate a plugin it’s resources are still bubbling away in the background.

it also looks like there are several plugins that have been installed as the previous owner tried things and found a better/different plugin to do the job.

as you’re now the boss of the site, review it and see what functionality you can do without and be merciless get rid of what you don’t need ??

Thanks for the info and advice Jack. You have answered a number of questions that were bouncing around in my head anyway.
Can’t be as merciless as I would like as i don’t know the full workings of the site or have a test environment but will keep plugging away with more confidence and direction now at least.

no worries, good luck and as frustrating as it can sometimes be, enjoy wordpress ??

Hi @ihatemondays.
I will put my two cents in.
I am the author of the “Sitemap” plugin.
It helps you to have sitemap of your website with [sitemap] shortcode.
Or it helps you to have list of pages with [pagelist] shortcode.
So you may easily delete it if you are not using this functionality.

And also you can easily delete “Custom Favicon” plugin because this feature already included in WordPress 4.3.

And as @Jack_Randall suggested you may try to disable plugins one by one.
This approach can help you to find the culprit of the screen of death.

All the best.

Larger denominations also very welcome ??
Thanks Webvitaly
User Profile did go down again today, so i have deactivated your nice piece of work “Sitemap” there just for now as it is not essential to the site operation.
Again this has provided temporary relief for now anyway.

I have not disabled the suggested “Custom Favicon” plugin as of yet as the site is currently running on WordPress 4.0.
Very tempted to click the update WordPress button but I’m afraid that this might cause further issues. Also 29 plugin waiting to update. :0
Are my fears warranted?

don’t just click the update button!!! back up your site, database, home directory, everything.

deactivate all your plugins, revert back to the default theme and then upgrade the core.

once you’ve done that, go back to your chosen theme and see if there are any issues; then you should upgrade any plugins you’re using (assuming they’ve been updated to meet the requirements of wp 4.3.) and then reactivate them one by one, each time checking the site to see if things have broken.

it’s a process and a tedious one but if you’re already having issues there’s no sense pouring gasoline on a raging fire!