Cookie and javascript error

  • Resolved KitschDesign

    (@kitschdesign)


    9 years, 1 month ago

    Hi!

    I get the ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

    When I disable your plugin everything works.. I have looked through the trouble shooting and tried the things there with no luck.

    I have the following plugins on my site:
    W3 Total cache
    Mailchimp for wordpress lite (this gets the error when trying to subscribe)
    Jetpack (not possible to comment – gets another error)
    AIO WP security
    Wordfence
    WP Accessibility

    The weird thing is, that I have all those plugins (except WP accessibility) on two other sites – and not getting the error.

    Please advice!

    https://www.ads-software.com/plugins/wp-spamshield/

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  • Plugin Contributor redsand

    (@redsand)

    Hi KitschDesign,

    I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.

    Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

    From the Troubleshooting Guide:

    If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

    If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you (and anyone else who is experiencing the same issue).
    – Scott

Viewing 1 replies (of 1 total)
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