Jetpack shared via email "reply to" address

  • Hi there,

    More and more visitors are replying to shared (via Jetpack email share) posts from our website and obviously don’t reach the person (but rather us, the website administrators) that actually shared the post with them.

    Any plans to change that anytime soon? If not, maybe a custom “reply to” setting for Jetpack sharing would be a great new option.

    Thanks.

    Cheers,
    Thomas

    https://www.ads-software.com/plugins/jetpack/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Ryan C.

    (@ryancowles)

    Hi Thomas! Are you referring to the sharing buttons at the bottom of the post, or the subscription emails?

    If you’re referring to the email share button at the bottom of your posts, the sender is able to enter their own email address. Whatever address they enter in the “Your Email Address” field will be the reply-to address.

    If you’re referring to Jetpack’s Subscription emails, this is a known issue. You can follow along with our progress on it here:
    https://github.com/Automattic/jetpack/issues/1483

    I hope this helps to clear things up!

    Thread Starter stl99

    (@stl99)

    Hi there,

    I’m referring to the sharing buttons at the bottom of the post.

    I have a custom email from name implemented via https://codex.www.ads-software.com/Plugin_API/Filter_Reference/wp_mail_from_name – maybe that’s causing the reply email to be my website’s (from) email (instead of the sender’s email added via the email sharing fields)?

    If so, it would be great if this would be addressed by you guys. As far as I know a lot of people use their own email address as WP from email address..

    Cheers,
    Thomas

    Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks for the additional info, Thomas! Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can contact us using the form here:
    https://jetpack.me/contact-support/

    Please make sure to include a link to this thread in your message. Thanks!

    Thread Starter stl99

    (@stl99)

    Done – thanks!

    Cheers,
    Thomas

    Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks, Thomas! We’ll followup via email.

Viewing 5 replies - 1 through 5 (of 5 total)
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