User Manual for WC Marketplace

Hello,

Thanks for trying the plugin. I am very sorry for the inconvenience that the website downtime caused. The site is up and working now, please check and let me know if you face any issue.

We are working on to add more articles to the knowledge base in the next 2-3 days, so please bear with us. While that is completed, I would try to answer all your queries here over the support thread. Here are some of them for your review:

a. Information on the kind of goods they can sell (physical/downloads)

>>As of now, there is no limitation on the products that vendors can sell. The plugin supports all the 4 product types supported by default WooCommerce- Simple, Variable, Group, External. It does supports virtual/downloadable product type too.

b. The maximum file size of uploads

>> This one follows the default WordPress media file size restriction i.e 2 MB.

c. The recommended size for product images and so on.

>> We have tried to keep the plugin free from any kind of restriction for image size because we know that every site can have a different theme. So the best size that you theme allows for the product image is the size that you can ask your vendors to upload.

I do see that the current set of knowledge base articles might not answer all your questions. In that case, if you share a questionnaire with the aspects that you see would help the site vendors, then I can create a knowledge base based on the same and in fact add that to the site for other users too. You can drop me an email with the questionnaire at [email protected].

If those answers helped, a 5/5 rating for the plugin would definitely appreciated.

Hello,

Sorry, I just noticed that these 3 Knowledge base articles are still not working:

https://wc-marketplace.com/knowledgebase/setting-up-coupons-for-wcmp-v-2-0-1/

https://wc-marketplace.com/knowledgebase/wcmp-to-do-list-for-v-2-1-2/

https://wc-marketplace.com/knowledgebase/setting-up-commission-and-other-payments-for-wcmp-v-2-1-1/

While we fix the issue, you can refer to our staging setup- https://staging.wc-marketplace.com/knowledgebase/ for these articles.

Regards,
Sandeep

Thanks for the reply. (Don’t know why I didn’t get the WP forum notification about your post.) I’ll put together the questions. You should try to get the site up and working as it sends a bad message to potential users of the plugin, which, by the way is the best looking of the freely available ones; so fix the links quickly.

Thanks for your patience. We have got the site- https://wc-marketplace.com fixed now. All the pages are working so you can access the Knowledge base as well the add-ons that we plan to launch. So I am marking this ticket resolved.

If you are happy with the plugin and the support, a 5/5 rating would be something I would look forward to. Of course, I am also waiting on the questionnaire that you are preparing.

Regards,
Sandeep

Ah, my bad Sandeep. I uninstalled the plugin and installed another that seems to be built on the same base code–even though I much prefer the standard features in yours. The other one helps the new vendor applicant just a little better in that the emails give a clue to the next step, although there are no links to follow in the email. The developer just assumes that the vendor will know to return to the dash/admin panel.

The plugins should clearly state all the next steps and what’s needed to take the step. One thing that the vendor needs to be helped with is setting a name for their store and guided on how it will be the link to their store. When I set up my demo store with WC Marketplace I ended up with the prefix of my email address as part of the shop URL and I could not edit it or did not see a clear way to do it.

How is shipping implemented for individual vendors in the system? How does a seller in one country attach a shipping cost, or variable shipping, to another country, say regular, express and so on?

I think those are some basic bits of info that the market owner and the vendors need for even basic usage.

Regards and thanks for your patience.

Mark.

BTW Sandeep, it seems as soon as these apps are installed people from all over the Internet find your site and begin creating spam accounts. I set my WordPress to not allow user registration but accept them via WooCommerce, and set the vendor plugin to “admin must approve new vendors”. This means only an email address is entered by the new applicant who then uses his/her email address and the suto-generated password to login. Maybe that’s why in WC Marketplace the shop address has part of the email address. I do the same with the other plugin I’m testing but the shop takes the name entered in a field during the set up by the vendor.

It’d also be good if the vendor got a an email or a notification in his admin dash that says “This is your shop address/URL. Share this with your potential customers bla bla…”