Stopped working, cannot cannot set it up

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  • Hello there John,

    Thanks for contacting us! Could you please provide additional information, including an example URL, for us to investigate the issues you’re describing? That will help us troubleshoot precisely what is happening and advise you accordingly.

    Best,
    Brandon
    ShareThis Support

    Thread Starter John Huebner

    (@hube2)

    After 4 months, to be honest, I don’t even remember what site this is referring to. I maintain more sites than I can count. Either there was an update after I posted this issue or we removed the plugin, or maybe figured out how to correct. Either way it must have gotten resolved one way or another.

    Hi John,

    Thanks for getting back to us, if you ever need additional support please contact us direct at [email protected].

    Best,
    Brandon
    ShareThis Support

    Thread Starter John Huebner

    (@hube2)

    I was assuming that I’d need and account to contact you directly. When I’m dealing with this plugin on a site I usually don’t have access to the client’s sharethis account, I’m simply adding the plugin and setting it up. As a rule, my company does not register any 3rd party accounts to us so that we do not tie a client to our services.

    I will keep this in mind in the future and give it a try the next time.

Viewing 4 replies - 1 through 4 (of 4 total)
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