…not accessible from our servers…

  • Resolved reggie3

    (@reggie3)


    9 years, 4 months ago

    Hi-

    Getting this error:

    API Key is valid but your site is not accessible from our servers. Please make sure that your server is accessible from the Internet before using the API or otherwise we won’t be able to optimize them.

    on our test server while trying to evaluate this plugin. Our site is protected via Apache basic authentication. We can tweak the Apache configuration file to allow ShortPixel servers access – can you supply the ShortPixel IP addresses?

    Thanks!

    https://www.ads-software.com/plugins/shortpixel-image-optimiser/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thank you for your message.

    Could you please whitelist these IP addresses:
    5.9.88.82
    144.76.43.70
    144.76.62.77
    144.76.202.227
    144.76.235.107
    144.76.235.110
    176.9.106.46

    I would appreciate if you could confirm that this solved the access problem.
    Also if you need further assistance feel free to contact us directly here https://shortpixel.com/contact

    Thank you,
    Alex

    Thread Starter reggie3

    (@reggie3)

    Thanks!

    Just wanted to let you know I’d seen your reply – will let you know how the whitelisting goes…

    Thanks again!

    Thread Starter reggie3

    (@reggie3)

    Well, no joy I’m afraid.

    Whitelisted those IP’s above along with another we control. We can access the site from that one, bypassing the Apache authentication.

    However, when we click the “Validate” button we get the same message as before.

    Any other thoughts?

    Thanks!

    Thank you for the update on this.

    I would need more info like your URL so I can run some tests from these IPs.
    I believe it would be best if you contacted us directly here:
    https://shortpixel.com/contact
    so we can discuss all the details in private as some may be sensitive.

    I look forward to hearing from you,
    Alex

Viewing 4 replies - 1 through 4 (of 4 total)
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