Is this unexpected e-mail legitimate or a scam?
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Hi guys,
I just received an e-mail apparently from Statcounter that starts:
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Hi John,Your project The Supercargo is now using 100% of its log size. If you don’t want to lose any of your detailed data, then it would be a good time to upgrade. If you don’t mind losing this old data, then no action is required on your part.
—But I don’t believe I have the Statcounter plugin installed on thesupercargo.com. I certainly can’t find it in my plug-in directory. I use WP’s Jetpack and Google Analytics.
Is this a legitimate message from you or is someone trying to scam me?
Thanks,
John
https://www.ads-software.com/plugins/official-statcounter-plugin-for-wordpress/
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Hi John,
Very sorry for the confusion! This is indeed a real email from us.
We just started a program alerting people if their log is full in case they want to upgrade to prevent losing old stats.
Over the years we’ve had many members contact us *after* the stats have been removed in hopes of getting them back which is not possible. So now we send out this email.
Because this is a new thing we’re doing some people who haven’t used us in some time are getting emails which is causing confusion – apologies! In all likelyhood the log for this site/project was full *some time ago*.
I hope this provided some clarity!
Many thanks for your patience and understanding. Do let us know if you ever need anything.
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