Notifications for new comments

Hi Oazar,
I had not realised you were in Paris – I sincerely hope all is well with you.

Thanks for re-opening the thread. Can you verify that you’ve followed the instructions for enabling comments in the FAQ and what you see when you do install the Email Log plugin?
If emails are showing but not being received, it’s possible that comment notifications are getting marked as SPAM by your server / host so it’s worth checking this out. It’s also worth checking the settings in Akismet if you have it installed.

Let me know how yo get on.

Wishing you all the best,
Jack

Hi Oazar,
Hope all’s well.

Wondered if you had had any luck with your issue yet?
Let me know.

Thanks,
Jack

Hey, I encountered the same problem with new comments notifications, the test email arrives, but when I add a new comment nothing happens. I also installed the Email Log plugin and there is no log there for the user I chose to receive it, just for the post author and for the website admin.

Hi Mircea Tihu,
Thanks for adding to this thread.

Are the post author and the admin in the same list of users that the notification is meant to go to? Are you saying that it is received by some users but not all?

Thanks,
Jack

Hello

I just wanted to say that I have the same problem with new comment on https://www.byothe.fr… I don’t receive notifications anymore… it seems to last since 2 weeks

Regards,

The post author and the admin are not added through the plugin, they receive the emails based on the wordpress basic functionality. I tried to configure the plugin to send the mail to a specific user and a specific role but none worked.

Hi byothe & Mircea Tihu,

Thanks for your feedback. I’m investigating and am hoping to find the cause of the problem soon. I may get back to you and ask for more information.

Can you both confirm that you’ve followed the steps in my help doc and are sure that it’s not a theme or plugin conflict?

Thanks,
Jack

Hi Voltronik

No I didn’t follow the steps of your help doc… didn’t have the time yet… but I’ll let you know ASAP.

Thanks for your time !

Hi byothe,
Thanks. If you can, that would really help me in narrowing down the cause of the problem for you.

I’ll leave this ticket open until you get back to me.

Thanks,
Jack

This should now be fixed as of 1.3.8, just released.
Let me know if you have any more probs.

Thanks,
Jack

It works fine now !
That’s great !

Thank you for your reactivity !

Hello Voltronik,

I am back, sorry really for having you waiting… !

And I am still with the same problem : no notification is being sent through your system when a new comment is posted.
I installed a plugin that checks mails sent from the website (not certain t is the plugin you were thinking about as seveal plugins are called email log, or close…).
Anyway, from what I see, the notification is just not sent at all to its recipient.
I disabled all my plugins except plugins related to mail sending, same result.
I can send test emails and they do go through.
For other notifications I created (post update, new page, page updated) all goes well..

May you help ? Tell me if you nedd to login, and if yes, whether I should leave the plugins desactivated for your test, or not.
thanks Voltronik. I am following this thread this time…

cécile

Hi Cécile,
Thanks for your reply.

Are you using any SPAM management plugins?
Are you able to test with all plugins except for Email Log and BNFW activated?

Thanks,
Jack

Hello Voltronik and thanks for your speed and for taking care !

I am usually only using aksimet and it is dezsactivated just now

I am trying the email logs plugin and I’ll be back

Side note:

May you help ? Tell me if you nedd to login,

I’m sorry but please don’t consider that an option. If the plugin author accepted that offer then he’d get a polite shoulder tap saying “Don’t do that again.” No one should offer that here and no one should ask either.

Which the plugin author didn’t do, I’m just trying to set your expectations for support. ??