Error when attempting to manage a webform

That’s a strange one. The function that produces that message is also used when the thumbnail is displayed at the end of the upload process, so it’s odd that the upload should work but not this.

Does the file specified actually exist on your server? And is there also a matching “-thumb.jpg” file in the same directory?

The message implies that “/nas/wp/www/cluster-40875/latow/wp-content/uploads” is not, in fact, your WordPress uploads directory, as specified in your wordpress setup, which is controlled by your wp-config.php file and your control panel.

Has anything changed in your wp-config.php? Or in your control panel Settings?

I have not changed anything personally.

I have looked in the wp-config.php and do not see an explicit definition for the upload directory. I have opened a support ticket with our hosting vendor. I have reviewed the file structure on the site and I see the upload directory along with one for your plugin.

-David

Was your hosting company able to help with this?

To explain a bit further, the standard wordpress setup is to have the uploads folder at path-to-your-wordpress-installation/wp-content/uploads. WP provides a function to determine this path.

As a security measure before displaying an image, EntryWizard uses that function to check that the image file path it saved when the image was uploaded actually is inside that uploads folder.

Could the actual path to your wordpress installation have changed?

Path in the installation should not have changed. We are using WPENGINE.COM as our hosting vendor.

What I do not understand is, the other options work correctly (Download spreadsheet, download images and download images/spreadsheet). So why would the manage items function not work?

The hosting vendor has proposed a rather complex process to troubleshoot this, something I would really like to avoid.

-David

I have checked our STAGING site, which is an older copy of the LIVE site, and it experiences the same problem.

I there anything I can do to create debug logs for you?

-David

Let’s take this off-line, and I’ll give you some debugging code.
You can find me about 2/3 of the way down the page at https://www.rhcameraclub.ca/contact/