update to 3.8.1 broke site with 500 Server error

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  • I have a similar problem. After installing 3.8.1 update, it generated a 500 error and took down my site.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you both try the following:

    Try to log in to your site via FTP or CPanel, delete the existing Jetpack plugin folder, and reinstall the plugin manually as explained here:
    https://codex.www.ads-software.com/Managing_Plugins#Manual_Plugin_Installation

    You’ll find the Jetpack plugin folder here:

    wp-content
   plugins
     jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    If you keep experiencing issues when installing the plugins, We’ll need to check your server error logs around the time when you experienced the issue, to find out more about the error.

    If you don’t know how to access your server error logs, your hosting provider should be able to help.

    Let me know how it goes.

Viewing 2 replies - 1 through 2 (of 2 total)
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