Commercial theme demo advice

  • Hi all,

    Before reading this ” The answer is Yes I have contacted the guys I’ve purchased it from “

    I’ve recently purchased a theme and would like it to look like the demo version, the problem is I’ve contacted the people who I’ve purchased this off and they have said they need access to my hosting cpanel.

    I’m with LCN and they don’t provide this access I’ve downloaded the files and uploaded them through FileZilla, however they are not the same as the demo.

    The company asked me for payment so they can do the install for us which we have done so, they now say

    impossible create base by ftp
    impossible work with phpMy Admin by ftp
    therefore we will refund your installation money

    Can anyone please advise how to get the theme to look like the demo as I feel I’ve been tricked here.

    The template is here if this helps

    Any would be much appreciated !

    Many Thanks !

Viewing 1 replies (of 1 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Before reading this ” The answer is Yes I have contacted the guys I’ve purchased it from ”

    Thanks for clarifying that, but we really cannot help you with that theme. We do not have access to that commercial product and to be honest, don’t want access.

    This is what the volunteers usually reply with.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://www.bootstrap-template.com/contacts.php

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    If you need help with a theme in the WordPress repository then that’s something volunteers can help with. But this isn’t that and you really need to sort this out with that vendor.

    If they offer you a refund then I suggest you go with that option.

Viewing 1 replies (of 1 total)
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