Merchant do not support accepting in unknown card

I get that message when I unintentionally put incorrect credit card info or leave it blank. My two problems with this are…

1. The text is broken English. This is not good as it makes businesses using this plugin look unprofessional. Does anyone know where this text can be fixed (PHP file?)? If the developer is reading this, I would be happy to review all possible messages and give feedback for proper English.

2. The order still goes through WooCommerce as a pending payment awaiting payment. Not sure if this is how it should work but seems like the order shouldn’t go through at all unless the payment info is cleared as valid.

Ok, I did a little digging. The file with the text resides at…

[yoursite]/wp-content/plugins/stripe-woocommerce-addon/stripe-woocommerce-addon.php

Just do a search for the text and change as you see fit. I made mine say ‘Error. Please confirm payment info for ‘

And then there’s a call to ‘unknown card’ as well as a handful of accepted credit cards. I also found those items, capitalized the names of the credit cards and added appropriate spacing, and put a period at the end of each so it will read as a complete sentence.

The card details are not being passed over the form that why payment is being failed

and Orders in wooocommerce are created before payment and once there is sucessful payment is there ie charge or capture is true the payment is completed via this plugin

I keep getting “Merchant do not support accepting in unknown card” – please could you assist me in getting this fixed?

just to be clear – it is a normal visa debit card that we were trying to use to make payment…

Have you tried using defaul twentyfifyeen theme ? And plugin with woocommerce please ?

hi sorry, i dont understand. Im quite new to this. all i have done so far is installed the stripe for woocommerce plugin on my wordpress site, I have input my API values in the settings and set it to live, and it wont accept payments

Your card was declined. Your request was in test mode, but used a non test card. For a list of valid test cards, visit: https://stripe.com/docs/testing.

I then tried using test card: 4242424242424242

and it worked straight away…

Put the plugin in live mode and try a real card with default twentyfifyeen theme

ok doing it now

yep worked straight away

So that’s a problem with your theme incorrectly overriding woocommerce files you need to communicate theme developer to make theme compatible with current version of woocommerce

Bummer ?? Ok – they take so long to respond