Connection Issues

Hi Rick,

There haven’t been any other reports of any such issues and I run JetPack alongside DG on multiple of my WP installs. Can you do me a favor and disable all other plugins except for JP and DG and see whether the problem resolves? If it does, then you’ve got another plugin going rogue.

-Dan

Will do. The process I went through to come to the conclusion about this plug in was I disabled one plug-in at a time, tested, enabled and took those steps through all plug-ins. It started working when DG was disabled.

When I get some time I will disable all and enable DG. Maybe a odd conflict going on.

OK, disabled all plug-ins. Enabled DG and Jetpack and was unable to re-connect Jetpack until I disabled DG.

Thanks for clarifying! Could you elaborate on exactly what JP is reporting as the problem? A screnshot would be very helpful (assuming it’s reporting the issue viably somewhere). I’d like to try and find in code where JP is detecting the problem and that may help me isolate what DG might be doing to trigger the issue.

-Dan

Here is two screen shots. One will be JP and the other from the Dashboard of WP.

https://screenshot.net/po8q2az

https://screenshot.net/ez0mphl

Hi Rick,

Are there any entries in your PHP error log? Can you please also paste the current configuration for Document Gallery (under Dashboard -> Settings -> Document Gallery -> Advanced).

-Dan

Here is the settings and I will go look through the logs.

Array
(
[thumber] => Array
(
[gs] => /usr/bin/gs
[active] => Array
(
[av] => 1
[gs] => 1
[imagick] => 1
[thumber-co] =>
)

[width] => 200
[height] => 200
)

[gallery] => Array
(
[columns] => 4
[order] => ASC
[orderby] => menu_order
[relation] => AND
[limit] => -1
[mime_types] => application,video,text,audio,image
[post_status] => any
[post_type] => attachment
[descriptions] =>
[attachment_pg] =>
[fancy] =>
[new_window] =>
[paginate] => 1
[skip] => 0
)

[css] => Array
(
[text] =>
)

[meta] => Array
(
[version] => 4.1.9
[donate_link] => https://www.paypal.com/cgi-bin/webscr?cmd=_donations&business=EE5LWRLG933EN&lc=US&item_name=Document%20Gallery%20Plugin&item_number=document%2dgallery¤cy_code=USD&bn=PP%2dDonationsBF%3abtn_donateCC_LG%2egif%3aNonHosted
[items_per_page] => 10
)

[logging] => Array
(
[enabled] =>
[purge_interval] => 7
)

[thumber-co] => Array
(
[uid] =>
[secret] =>
[subscription] => Array
(
)

[direct_upload] =>
[mime_types] => Array
(
)

)

)

I’m having the same problem with my site.

The site was unable to connect to jetpack.www.ads-software.com, or update wordpress itself due to DNS resolution errors until Document Gallery was deactivated.

Honestly, I’m not certain the problem was solely being caused by DG as there are other errors that continue to show up in the WordPress News widget on the main dashboard page.

RSS Error: WP HTTP Error: Couldn’t resolve host ‘www.ads-software.com’

RSS Error: WP HTTP Error: Couldn’t resolve host ‘planet.www.ads-software.com’

I wonder if the error being described here might be related:

https://www.ads-software.com/support/topic/cant-update-wordpress-ssl-certificate-problem-error14090086s?replies=13#post-7769227

My options array:

Array
(
[thumber] => Array
(
[gs] => /usr/bin/gs
[active] => Array
(
[av] => 1
[gs] => 1
[imagick] => 1
[thumber-co] =>
)

[width] => 200
[height] => 200
)

[gallery] => Array
(
[attachment_pg] =>
[descriptions] =>
[fancy] => 1
[mime_types] => application,video,text,audio,image
[order] => ASC
[orderby] => menu_order
[relation] => AND
[post_status] => any
[post_type] => attachment
[limit] => -1
[columns] => 4
[new_window] =>
[paginate] => 1
[skip] => 0
)

[css] => Array
(
[text] =>
)

[meta] => Array
(
[version] => 4.1.10
[donate_link] => https://www.paypal.com/cgi-bin/webscr?cmd=_donations&business=EE5LWRLG933EN&lc=US&item_name=Document%20Gallery%20Plugin&item_number=document%2dgallery¤cy_code=USD&bn=PP%2dDonationsBF%3abtn_donateCC_LG%2egif%3aNonHosted
[items_per_page] => 10
)

[logging] => Array
(
[enabled] =>
[purge_interval] => 7
)

[thumber-co] => Array
(
[uid] =>
[secret] =>
[subscription] => Array
(
)

[direct_upload] =>
[mime_types] => Array
(
)

)

)

[16-Jan-2016 05:10:13 UTC] PHP Warning: An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to www.ads-software.com. Please contact your server administrator.) in …../wp-admin/includes/plugin-install.php on line 158

$res = apply_filters( 'plugins_api', false, $action, $args );

        if ( false === $res ) {
                $url = $http_url = 'https://api.www.ads-software.com/plugins/info/1.0/';
                if ( $ssl = wp_http_supports( array( 'ssl' ) ) )
                        $url = set_url_scheme( $url, 'https' );

                $http_args = array(
                        'timeout' => 15,
                        'body' => array(
                                'action' => $action,
                                'request' => serialize( $args )
                        )
                );
                $request = wp_remote_post( $url, $http_args );

                if ( $ssl && is_wp_error( $request ) ) {
                        trigger_error( __( 'An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the <a href="https://www.ads-software.com/support/">support forums</a>.' ) . ' ' . __( '(WordPress could not establish a secure connection to www.ads-software.com. Please contact your server administrator.)' ), headers_sent() || WP_DEBUG ? E_USER_WARNING : E_USER_NOTICE );
                        $request = wp_remote_post( $http_url, $http_args );
                }

The ‘trigger_error’ call is line 158.

Just want to let you two know I have not forgotten about this. My full-time job has been consuming most of my time the past couple of weeks, but I plan to make some time to investigate this some time this week or the upcoming weekend.

Thanks for your patience!

-Dan

Hi All,

Just following up on this. I’ve asked Jetpack’s support to weigh in on this as I’m baffled. I’ll follow up once I hear back from the JP team.

Thanks for your patience,
Dan

Hi All,

I heard back from Jetpack support today and they had information that allowed me to fix the issue in DG. If you update to the latest release you should find that the issue is resolved now, though don’t hesitate to let me know if you continue to experience any issues.

-Dan