Sometimes works, sometimes doesn't. Paypal receipt is different…?

  • Resolved ritahorne

    (@ritahorne)


    9 years, 2 months ago

    Hi there
    Have tried searching every site possible and can’t get an answer. Have checked my settings in Woocommerce and Paypal IPN etc – over and over.
    Everytime I test the site it works perfectly, the transaction completes automatically, no problem.
    BUT…
    Every now and then, when a customer purchases a shipped product, the paypal email comes through but the site keeps the transaction as ‘PENDING’…
    I finally found ONE difference. The email from paypal has a sentence below the transaction details that the successful (website completes) transaction emails do not have: “Please keep this number for future reference, as your customer doesn’t have a PayPal Transaction ID for this payment.”
    Paypal doesn’t seem to have any explanation for what this is…
    Would you know anything? Its the only thing I can see that is different between transactions that complete and transactions that do not…
    In any case, I can’t get your plugin to consistently complete transactions and I have never done a test that failed. So there is something customers are doing that I am not aware of…
    Would really appreciate your experience and thoughts!
    R

    https://www.ads-software.com/plugins/woocommerce-autocomplete-order/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mirko Grewing

    (@rashef)

    Hi ritahorne,

    I will look into this. As far as I remember that would happen when a user pays as a Guest user (without logging into PayPal). But I will try and replicate the problem.

    Thread Starter ritahorne

    (@ritahorne)

    Hi Mirko
    Ok interesting.. Didn’t think of that.
    Let me know if you need any more info.
    Thank you in advance!
    R

    Plugin Author Mirko Grewing

    (@rashef)

    Hi ritahorne,

    did you configure the IPN token?

    M

    Plugin Contributor seriousplugins

    (@seriousplugins)

    Hi ritahorne, is there any new on your problem? Were you finally able to solve it>

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Sometimes works, sometimes doesn't. Paypal receipt is different…?’ is closed to new replies.