Form not showing up

There is a cache in place. How long did you wait between creating the form and checking on the website? Is it still not there?

Also, if the cache is for some reason lingering longer than it should… you can always go to your wp-content/uploads/gf_hubspot_cache and delete the “forms” file… which will force the cache to refresh.

You can also disable caching by turning on our debug mode… add this to your wp-config.php file:

define('GF_HUBSPOT_DEBUG', true);

I am still working on making this (and clearing the cache) as admin panel options, but I haven’t had time.

I saw you also left a comment on our blog. I will link to this from there.

I am having one hell of a time replicating this issue. It’s working great for me :-\

Going to continue debugging on other servers.

I’m having the same issue. I waited only a few minutes from creating the form on HubSpot before trying to connect it in Gravity Forms. I will try your cache solution.

Deleting the “forms” file in the cache folder worked. It would be nice not to have to do that every time.

Good morning, kdeleon!

I apologize for not replying yesterday. I was already out for the day.

I totally agree with you that deleting the “forms” file is not optimal.

This has been a particularly frustrating situation to track and replicate. I have not been able to replicate on any of my systems.

I don’t know if you have full access to your system, but if you do, can you copy and paste your .manifest file in the same cache folder? I’m curious to what date data is being stored, and why it’s not refreshing. On top of that, what version of PHP are you running, on what kind of server?

Thanks!
-Chris.

I can see why this could be frustrating to track down. Today when I tried this, it worked perfectly without having to delete any files.

I will be creating a lot of forms in the next few days/weeks. If this happens again, I will get you the manifest file.

Good morning! I’ve created a new site and had to hook up HubSpot to Gravity Forms again and I ran into the same problem. Before I deleted the “forms” file, I copied the contents of the .manifest file, as you requested. Here it is:

forms::1462801371
form_f0d14a2b-8d40-4732-b9aa-e1a3d1a39749::1462801386

There is another file in the “gf_hubspot_cache” folder with the file name:

form_f0d14a2b-8d40-4732-b9aa-e1a3d1a39749

I didn’t delete this file, but deleting the “forms” file worked again.

Hey kdeleon!

Really appreciate your help on finding this. The closest thing I can get to this is that it’s either a file permissions issue on the initial creation, or simply that the .manifest file isn’t allowing the caching to refresh.

Do you happen to know what your server time configuration is set to? And is that very different from what your WordPress datetime is set?

My current guess is that somehow the timestamps are never quite lining up, but again, that doesn’t explain why the first deletion of the forms file solves this problem (permanently?)

I’ll keep digging. I’ve had some more time lately for resolving this ??