Newlines removed in Description Field

  • Resolved ogessel

    (@ogessel)


    9 years, 1 month ago

    Used versions:
    WP: 4.4.1
    NGG: 2.1.15 (rolled back from 2.1.23)
    MySQL: 5.6.28
    PHP: 5.5

    On my site https://www.sneakerwijzer.nl I use the Description field a lot. To distinguish between different parts of the Description I use newlines (2 enters) in the field so the parts are on different lines, i.e.:

    807602-001

    <i class=”fa fa-shopping-cart fa-lg”>…

    Until version 2.1.15, whenever I edited something in the Description Field, these newlines stayed intact also after hitting Save Changes. In the latest version (2.1.23) however, whenever you hit Save Changes the newlines are removed and replaced by a space.

    This causes me a lot of problems on the front and back end. Is this behavior intentional? Anyhow, i would like the old method back so NGG does not change anything in the Description field.

    Thx, greets,
    Olaf

    [Signature links removed by moderator per forum rules.]

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  • Plugin Contributor photocrati

    (@photocrati)

    @ogessel – There could be a plugin conflict going on here or at least it should be ruled out. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

Viewing 1 replies (of 1 total)
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