Unable to create a backup

do you see any errors?

Nope, just a white page, nothing to bar that.

what’s your PHP version?
by the way, do you see the white screen instantly or does it take a bit of time?

Hello,

The PHP version is ‘PHP 5.4 (Single php.ini)’

It takes about 5 seconds for it to go to the white page.

Thanks,

Phil.

I’m having exactly the same issue, the DB only option works fine.
website size is approx 500mb
PHP 5.4.16
Memory limit 256mb
Memory isage 91.61mb
Thanks
Gary

create another backup, go into your backup directory, you should see some .log files in there, open the most recent one and post the last couple of lines.

Sure:

Wednesday, 13-Jan-2016 23:30:13 – backup started
Wednesday, 13-Jan-2016 23:30:13 – wp version : 4.4.1
Wednesday, 13-Jan-2016 23:30:13 – php version : 5.2.17
Wednesday, 13-Jan-2016 23:30:13 – mysql version : 5.5.42
Wednesday, 13-Jan-2016 23:30:13 – memory limit : 1024M
Wednesday, 13-Jan-2016 23:30:13 – execution time : 600
Wednesday, 13-Jan-2016 23:30:13 – mysql timeout : 600
Wednesday, 13-Jan-2016 23:30:13 – socket timeout : 600
Wednesday, 13-Jan-2016 23:30:13 – files larger than 25 MB will be excluded from the backup
Wednesday, 13-Jan-2016 23:30:13 – generating file list

(Seems like I have a different PHP version to what support told me…)

you’ll need PHP 5.3 (or later). on most hosts you should be able to change your PHP version from your server control panel.

Thanks,

It works just fine, now on 5.4

All the best,

Phil.