• Resolved dcoplan

    (@dcoplan)


    I’m getting the above error and have customers who are trying to place orders. When I first installed this plugin, I tested it and everything was fine. Now, all of a sudden, I’m getting this error and I have no idea why. Please contact me asap either through this forum or directly at roast -at- bubbabeancoffee -dot- com. Thank you.

    Dan

    https://www.ads-software.com/plugins/stripe-woocommerce-addon/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dcoplan

    (@dcoplan)

    I’ve done a little more digging (a lot of digging actually!) and there appears to be a conflict with the Free Shipping option. For the time being I’ve reactivated PayPal (I don’t want to use PayPal but have no choice right now). With PayPal active and Free Shipping available as a choice, Stripe simply doesn’t show up. If I remove Free Shipping, Stripe is now available but I still don’t know if it works…but clearly this is still a problem.

    Thread Starter dcoplan

    (@dcoplan)

    Ok, more digging! But also more problems. I fixed the problem above by adding ‘Free Shipping’ as one of the ‘Enable for shipping methods’ options in the Stripe settings so now Stripe is showing up. That’s good. But I entered my MasterCard number and now getting an error…

    Error. Please confirm payment info for MasterCard.

    My card is good so I don’t know why this is happening. This also happened to my customer. The only changes I made to the file were to change the text of the error message to make it more grammatically correct but I didn’t change any of the code. I can’t imagine this makes a difference???

    Thread Starter dcoplan

    (@dcoplan)

    I think I may have resolved the problem. I changed the text of the credit cards to look more professional for the user. For example, if there’s an error with a Visa the customer gets a warning that says something like, “There’s a problem with your visa”. I changed the name of the card to ‘Visa.’ so the message would read “There’s a problem with your Visa.” But apparently it’s not just text and refers to other code because when I put it back that solved the problem. So a request for the author of the plugin: Please review all the messages that a user might see and rewrite them so the grammar, punctuation, and capitalization is correct. Great plugin but presumably people using it are using it for business so it needs to look professional. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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