Image not displayed

Hi Nawaz,

could you provide a link to your site so we can check it, please?

Is the bio showing up? What about registered authors, are their images being displayed?

Thanks for getting back. here is the link for my blog

Here is the blog by admin – https://50.22.11.28/~blogtest/?p=756

here is the blog by guest – https://50.22.11.28/~blogtest/?p=543

both are not showing images

I am really stuck.

TIA

I got the admin (wordpress user) to work by installing local avatar plugin. Still guest author doesnt have a profile pic. Do help

Hi Nawaz,

We have checked the provided links, but there is no trace of our plugin on your web. I guess it has been activated, otherwise you couldn’t be able to create guest authors… but is it active now?

The plugin does not require of any other plugin to work, so the issue must come from another side.

Could you make some screenshots so we can see what you see?

Thanks

I did deactivate to try another plugin, but its activated now and here is the screen shot

https://drive.google.com/file/d/0B-NV7oC5sTlsdjNQbUhHamVaYmM/view?usp=sharing

If you check the second link you provided before, everything seems to be working fine.

You can check it here. Isn’t it right?

My bad.I should have been more clear. check this image

https://snag.gy/nhTGZ.jpg

and i was taking about the profile pic on the left within the circle

Ok, I see. This is related with the theme you are using rather than with our plugin. We cannot override how all themes out there handle author post metadata. It is impossible.

Nonetheless, if you provide the code the theme is using to display the post metadata on single post pages, we can try to override it.

Anyway, another option you might consider is to configure theme settings so no author image is displayed on post metadata.

I get it.

Is it ok, if i give you temp access to figure this out? If so do send me a email on [email protected].

Thanks much

Hi Nawaz76,

ok, your theme is using Gravatar to load the image of the post author and we cannot override the “get_avatar” function in a way that is safe for any environment out there.

However, you have to options to solve your issue:

1) Make sure all registered authors and guest users have an email address that has been registered with Gravatar. Each of them must upload a profile image there.

2) If option 1 is not viable, you can disable the display of the author image at the top of your posts. You should be able to do that using your theme settings page(s). This shouldn’t be a problem because author image will be displayed within the Molongui author box.

Hope this helps!

Regards,
The Molongui Team