Duplicate email when publish a post

Hi Jessica,
Thanks for your message.

That’s very strange.
One possibility is that you’ve added multiple users and user roles to the notification, causing it to be sent to 10 people.

Can you install the Email Log plugin and see if you can work out who and why the emails are being sent?

Let me know how you get on.

Thanks,
Jack

No sorry, maybe my explanation was a bit confusing.

Yes, I use email sending by role, customers.
They receive the same messagge 10 times in the same hour-minute-second

ps I’m using a smtp services so I see every email send.
This problem envolve only article publish. Not (for example) forum replies

Hi Jessica,
Ok. I recommend installing and using the Postman SMTP plugin and configuring it to work with your SMTP service so that you can log the emails that are going out.

I haven’t hear doc this happening in any other situation so it’s possible that the issue is related to the SMTP service.

Can you do this then let me know if the problem has resolved itself?

Thanks,
Jack

Hi:

This is happening to me too. Not consistently, but today I got 6 notifications, all identical. The other notifications were fine.

Thanks,
Stan

Hi,
Thanks for the extra information. I’m away this week. l but am looking into it as soon as I can.

I’ll let you know when I have something.
Thanks,
Jack

This should now be fixed in the latest release, available shortly.
Please have a read through the Changelog for anything that may effect you.

Thanks,
Jack