Execution time abort issue using backup guard

After checking your issue, we’ve found out that your hosting has an execution time limit of 30 seconds for PHP scripts, which is not enough for performing full backup of your website. A full website backup is a complex process which may take a couple of minutes depending on many circumstances. You should ask your hosting provider to increase your execution time limit.

I increased the time to 300 in the wpconfig file, and it still failed… just how long should the execution time be? I would have thought 5 minutes to be sufficient…

Date: 2016-02-18 15:00
SG Backup version: 1.1.1
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
PHP version: 5.5.30
SAPI: cgi-fcgi
Codepage: C
Int size: 4
Int lib: bcmath
Memory limit: 256M
Max execution time: 300
Environment: WordPress 4.4.2
Backup type: files,database

2016-02-18 15:00: Start backup
2016-02-18 15:00: Start backup database
2016-02-18 15:00: Total tables to backup: 16
2016-02-18 15:00: Total rows to backup: 11003
2016-02-18 15:00: Start backup table: j8mmzs62ovcommentmeta
2016-02-18 15:00: End backup table: j8mmzs62ovcommentmeta
2016-02-18 15:00: Start backup table: j8mmzs62ovcomments
2016-02-18 15:00: End backup table: j8mmzs62ovcomments
2016-02-18 15:00: Start backup table: j8mmzs62ovduplicator_packages
2016-02-18 15:00: End backup table: j8mmzs62ovduplicator_packages
2016-02-18 15:00: Start backup table: j8mmzs62ovduplicator_pro_entities
2016-02-18 15:00: End backup table: j8mmzs62ovduplicator_pro_entities
2016-02-18 15:00: Start backup table: j8mmzs62ovduplicator_pro_packages
2016-02-18 15:00: End backup table: j8mmzs62ovduplicator_pro_packages
2016-02-18 15:00: Start backup table: j8mmzs62ovlayerslider
2016-02-18 15:00: End backup table: j8mmzs62ovlayerslider
2016-02-18 15:00: Start backup table: j8mmzs62ovlinks
2016-02-18 15:00: End backup table: j8mmzs62ovlinks
2016-02-18 15:00: Start backup table: j8mmzs62ovoptions
2016-02-18 15:00: End backup table: j8mmzs62ovoptions
2016-02-18 15:00: Start backup table: j8mmzs62ovpostmeta
2016-02-18 15:00: End backup table: j8mmzs62ovpostmeta
2016-02-18 15:00: Start backup table: j8mmzs62ovposts
2016-02-18 15:00: SGExceptionServerError: Execution time abort [File: /homepages/33/d70125866/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/com/core/functions.php, Line: 157, URL: /wp-admin/admin-ajax.php]

The needed execution time varies depending on the backup options and your server performance, that’s why we cannot tell exactly how much execution time is needed. Try to set for example 30 min and see how it affects on the progress. As we see 5 min is not sufficient for j8mmzs62ovposts table.

Same results with the new execution time of 1800…

I think it is important to note that the failure happens almost immediately (within 10 seconds), so there might be another cause.

Date: 2016-02-18 16:53
SG Backup version: 1.1.1
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
PHP version: 5.5.30
SAPI: cgi-fcgi
Codepage: C
Int size: 4
Int lib: bcmath
Memory limit: 256M
Max execution time: 1800
Environment: WordPress 4.4.2
Backup type: files,database

2016-02-18 16:53: Start backup
2016-02-18 16:53: Start backup database
2016-02-18 16:53: Total tables to backup: 16
2016-02-18 16:53: Total rows to backup: 11003
2016-02-18 16:53: Start backup table: j8mmzs62ovcommentmeta
2016-02-18 16:53: End backup table: j8mmzs62ovcommentmeta
2016-02-18 16:53: Start backup table: j8mmzs62ovcomments
2016-02-18 16:53: End backup table: j8mmzs62ovcomments
2016-02-18 16:53: Start backup table: j8mmzs62ovduplicator_packages
2016-02-18 16:53: End backup table: j8mmzs62ovduplicator_packages
2016-02-18 16:53: Start backup table: j8mmzs62ovduplicator_pro_entities
2016-02-18 16:53: End backup table: j8mmzs62ovduplicator_pro_entities
2016-02-18 16:53: Start backup table: j8mmzs62ovduplicator_pro_packages
2016-02-18 16:53: End backup table: j8mmzs62ovduplicator_pro_packages
2016-02-18 16:53: Start backup table: j8mmzs62ovlayerslider
2016-02-18 16:53: End backup table: j8mmzs62ovlayerslider
2016-02-18 16:53: Start backup table: j8mmzs62ovlinks
2016-02-18 16:53: End backup table: j8mmzs62ovlinks
2016-02-18 16:53: Start backup table: j8mmzs62ovoptions
2016-02-18 16:53: End backup table: j8mmzs62ovoptions
2016-02-18 16:53: Start backup table: j8mmzs62ovpostmeta
2016-02-18 16:53: End backup table: j8mmzs62ovpostmeta
2016-02-18 16:53: Start backup table: j8mmzs62ovposts
2016-02-18 16:53: SGExceptionServerError: Execution time abort [File: /homepages/33/d70125866/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/com/core/functions.php, Line: 157, URL: /wp-admin/admin-ajax.php]

Hi,

Could you please checkout our latest update (v1.0.4) and keep us update about the results?

Thanks,
Lisa Breen
Backup Guard, Support Team

Some progress with the 1.0.4 version… Now, the status bar shows up, fills out for about 1/5 the width, they displays an error… the entire process only lasts for about 20-30 seconds. Much better than before where it fails almost immediately.

Date: 2016-02-19 16:01
SG Backup version: 1.1.1
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
PHP version: 5.5.30
SAPI: cgi-fcgi
Codepage: C
Int size: 4
Int lib: bcmath
Memory limit: 256M
Max execution time: 1800
Environment: WordPress 4.4.2
Backup type: files,database

2016-02-19 16:01: Start backup
2016-02-19 16:01: Start backup database
2016-02-19 16:01: Total tables to backup: 16
2016-02-19 16:01: Total rows to backup: 11159
2016-02-19 16:01: Start backup table: j8mmzs62ovcommentmeta
2016-02-19 16:01: End backup table: j8mmzs62ovcommentmeta
2016-02-19 16:01: Start backup table: j8mmzs62ovcomments
2016-02-19 16:01: End backup table: j8mmzs62ovcomments
2016-02-19 16:01: Start backup table: j8mmzs62ovduplicator_packages
2016-02-19 16:01: End backup table: j8mmzs62ovduplicator_packages
2016-02-19 16:01: Start backup table: j8mmzs62ovduplicator_pro_entities
2016-02-19 16:01: End backup table: j8mmzs62ovduplicator_pro_entities
2016-02-19 16:01: Start backup table: j8mmzs62ovduplicator_pro_packages
2016-02-19 16:01: End backup table: j8mmzs62ovduplicator_pro_packages
2016-02-19 16:01: Start backup table: j8mmzs62ovlayerslider
2016-02-19 16:01: End backup table: j8mmzs62ovlayerslider
2016-02-19 16:01: Start backup table: j8mmzs62ovlinks
2016-02-19 16:01: End backup table: j8mmzs62ovlinks
2016-02-19 16:01: Start backup table: j8mmzs62ovoptions
2016-02-19 16:01: End backup table: j8mmzs62ovoptions
2016-02-19 16:01: Start backup table: j8mmzs62ovpostmeta
2016-02-19 16:02: SGExceptionExecutionTimeError: Execution timeout error [File: /wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 105, URL: /wp-admin/admin-ajax.php]
2016-02-19 16:02: End backup table: j8mmzs62ovpostmeta
2016-02-19 16:02: Start backup table: j8mmzs62ovposts

Could you please open a support ticket here https://backup-guard.com/tickets/? Your case is specific and requires extra investigations.

I submitted the ticket – thank you for your assistance!

Sean.

We just released a new update (v1.0.5) where the issue was resolved. Could you please check it out and keep us updated if something is still wrong?

Closer still… but an even odder log file this time…

It very quickly (a second or tw0) went to 69% (the popup hint when mousing over the progress bar indicated “Backup Database – 69%”) and stayed like that for a couple of minutes. Eventually it indicated a failure, and the backup log seems truncated…

Date: 2016-02-22 20:19
SG Backup version: 1.1.1
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
PHP version: 5.5.30
SAPI: cgi-fcgi
Codepage: C
Int size: 4
Int lib: bcmath
Memory limit: 256M
Max execution time: 1800
Environment: WordPress 4.4.2
Backup type: files,database

2016-02-22 20:19: Start backup
2016-02-22 20:19: Start backup database
2016-02-22 20:19: Total tables to backup: 16
2016-02-22 20:19: Total rows to backup: 11268
2016-02-22 20:19: Start backup table: j8mmzs62ovcommentmeta
2016-02-22 20:19: End backup table: j8mmzs62ovcommentmeta
2016-02-22 20:19: Start backup table: j8mmzs62ovcomments
2016-02-22 20:19: End backup table: j8mmzs62ovcomments
2016-02-22 20:19: Start backup table: j8mmzs62ovduplicator_packages
2016-02-22 20:19: End backup table: j8mmzs62ovduplicator_packages
2016-02-22 20:19: Start backup table: j8mmzs62ovduplicator_pro_entities
2016-02-22 20:19: End backup table: j8mmzs62ovduplicator_pro_entities
2016-02-22 20:19: Start backup table: j8mmzs62ovduplicator_pro_packages
2016-02-22 20:19: End backup table: j8mmzs62ovduplicator_pro_packages
2016-02-22 20:19: Start backup table: j8mmzs62ovlayerslider
2016-02-22 20:19: End backup table: j8mmzs62ovlayerslider
2016-02-22 20:19: Start backup table: j8mmzs62ovlinks
2016-02-22 20:19: End backup table: j8mmzs62ovlinks
2016-02-22 20:19: Start backup table: j8mmzs62ovoptions
2016-02-22 20:19: End backup table: j8mmzs62ovoptions
2016-02-22 20:19: Start backup table: j8mmzs62ovpostmeta
2016-02-22 20:19: End backup table: j8mmzs62ovpostmeta
2016-02-22 20:19: Start backup table: j8mmzs62ovposts

I see this post is marked as resolved. Can someone please tell me how it was resolved? I am having the same issue and have gone so far as to increase my exe time out to 28800 only to arrive at the same error. Please help!

Heather – it is not resolved. I’m still seeing the same issue. The strange thing is, I have this plugin installed on several other sites, and it works beautifully. This is the only site where it fails. It must be some incompatibility with the hosting environment, but I do not know the cause. Changing the timeout did nothing.

We just did an update (v1.0.8) and we hope the issue was resolved there. Could you please check it out? If you’re running Premium version, then checkout (v1.0.9).

If you have a question, please open a support ticket here https://backup-guard.com/tickets/

Thanks,
Backup Guard

I had the php timeout set at 1800 – and increased it to 3600 and 7200 seconds (that’s two hours!) – The process ends after a few minutes (4 or 5 minutes) with an error:

PHP EXECUTION TIMEOUT ERROR
Your hosting has an execution time limit of 7200 seconds for PHP scripts, which is not enough for performing full backup/restore of your website. A full website backup/restore is a complex process which may take a couple of minutes depending on many circumstances. The needed execution time varies depending on the backup options and your server performance, that’s why we cannot tell exactly how much execution time is needed. But, almost all hosting providers give users the ability to increase the execution time limit or they increase it themselves, upon user request. Please ask your hosting provider if they are able increase your execution time limit.
————————–
Here is the log:

Date: 2016-03-16 21:14
SG Backup version: 1.1.1
OS: Linux
Server: Apache
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
PHP version: 5.5.33
SAPI: cgi-fcgi
Codepage: C
Int size: 4
Int lib: bcmath
Memory limit: 256M
Max execution time: 7200
Environment: WordPress 4.4.2
Backup type: files,database

2016-03-16 21:14: Start backup
2016-03-16 21:14: Start backup database
2016-03-16 21:14: Total tables to backup: 16
2016-03-16 21:14: Total rows to backup: 11730
2016-03-16 21:14: Start backup table: j8mmzs62ovcommentmeta
2016-03-16 21:14: End backup table: j8mmzs62ovcommentmeta
2016-03-16 21:14: Start backup table: j8mmzs62ovcomments
2016-03-16 21:14: End backup table: j8mmzs62ovcomments
2016-03-16 21:14: Start backup table: j8mmzs62ovduplicator_packages
2016-03-16 21:14: End backup table: j8mmzs62ovduplicator_packages
2016-03-16 21:14: Start backup table: j8mmzs62ovduplicator_pro_entities
2016-03-16 21:14: End backup table: j8mmzs62ovduplicator_pro_entities
2016-03-16 21:14: Start backup table: j8mmzs62ovduplicator_pro_packages
2016-03-16 21:14: End backup table: j8mmzs62ovduplicator_pro_packages
2016-03-16 21:14: Start backup table: j8mmzs62ovlayerslider
2016-03-16 21:14: End backup table: j8mmzs62ovlayerslider
2016-03-16 21:14: Start backup table: j8mmzs62ovlinks
2016-03-16 21:14: End backup table: j8mmzs62ovlinks
2016-03-16 21:14: Start backup table: j8mmzs62ovoptions
2016-03-16 21:14: End backup table: j8mmzs62ovoptions
2016-03-16 21:14: Start backup table: j8mmzs62ovpostmeta
2016-03-16 21:14: End backup table: j8mmzs62ovpostmeta
2016-03-16 21:14: Start backup table: j8mmzs62ovposts
2016-03-16 21:17: SGExceptionExecutionTimeError: Execution timeout error [File: /wp-content/plugins/backup/com/core/backup/SGBackup.php, Line: 106, URL: /wp-admin/admin-ajax.php]

Are we chasing a rabbit here? At two hours, there should be more than enough time for the process to complete. In other sites where I use Backup Guard, the total backup rarely takes more than 5-10 minutes (at worst)…

Is it possible there is another php config setting that is the real cause? I can contact the hosting provider, but would need to be specific.

Hi there, having this same exact problem – and mine is also claiming to time out after the step of backing up wp_posts, despite an absurdly long timeout time and only running for a couple of minutes.

Anyone found a solution for this yet?