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Jai
(@msjaiinc)

9 years ago

hey,

i have an error in the contact form for a client.
when submitting the message on his site i get this message:
“Failed to send your message. Please try later or contact the administrator by another method.”

when i go to edit the contact form i see this error message in red under the subject field:
“This field can be empty depending on user input.”
i currently have “[your-subject]” in the subject field.

can you help me fix it? thanks in advance.

https://www.ads-software.com/plugins/contact-form-7/

Viewing 8 replies - 1 through 8 (of 8 total)

Neil Murray
(@buzztone)

9 years ago

“Failed to send your message. Please try later or contact the administrator by another method.”

?
?See Contact Form 7 Email Issues. Most people that work through this information appear to be able to resolve their email sending & receiving issues.

i currently have “[your-subject]” in the subject field

?
The validator is warning you that using [your-subject] as the Subject field is risky. This can cause problems if the user does not supply a value.
?
It’s important to realize that when a from gets submitted you are sending a regular email but you are doing it from WordPress via PHP. Just like normal emails your form email needs a valid To: From: and Subject: field.
?
If the user does not supply a value then you are sending a email without a Subject.
?
Instead use something like Subject: Site Name - [your-subject] so the Subject is not empty if form user doesn’t supply a value.

Thread Starter Jai
(@msjaiinc)

9 years ago

Ok that helped me with the error message on the form settings..but still getting: Failed to send your message. Please try later or contact the administrator by another method.

dougfitz
(@dougfitz)

9 years ago

Try making the subject a required field.

Thread Starter Jai
(@msjaiinc)

9 years ago

i tried making the subject required but still the same error.
i have the old version on another website, i can use that in the meantime and not update it til it’s fixed.

Neil Murray
(@buzztone)

9 years ago

@jai – Please add here all your input in the Form and Mail sections of the CF7 interface.

Thread Starter Jai
(@msjaiinc)

9 years ago

FORM:

<p>Your Name (required)
[text* your-name] </p>

<p>Your Email (required)
[email* your-email] </p>

<p>Subject
[text* your-subject] </p>

<p>Your Message
[textarea your-message] </p>

<p>[captchac captcha-760 size:m]</p>
<p>[captchar captcha-760]</p>

<p>[submit “Send”]</p>

MAIL:

To: [email protected]
From: [your-name] <[email protected]>
Subject: Site Name – [your-subject]
Additional Headers: Reply-To: [your-email]
Message Body: From: [your-name] <[your-email]>
Subject: [your-subject]

Message Body:
[your-message]

—
This e-mail was sent from a contact form on Site Name (https://website.com)

Neil Murray
(@buzztone)

9 years ago

Ok that helped me with the error message on the form settings..but still getting: Failed to send your message. Please try later or contact the administrator by another method.

@jai – I’d recommend you install Postman SMTP Mailer/Email Log temporarily which includes excellent email debugging.
Thread Starter Jai
(@msjaiinc)

9 years ago
i tried that as well and getting an error on 4. connecting:
```
An unexpected error occurred {
    "readyState": 4,
    "responseText": "<!DOCTYPE html PUBLIC \"-//W3C//DTD XHTML 1.0 Strict//EN\" \"https://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd\">\r\n<html xmlns=\"https://www.w3.org/1999/xhtml\">\r\n<head>\r\n<meta http-equiv=\"Content-Type\" content=\"text/html; charset=iso-8859-1\"/>\r\n<title>403 - Forbidden: Access is denied.</title>\r\n<style type=\"text/css\">\r\n\r\n</style>\r\n</head>\r\n<body>\r\n<div id=\"header\"><h1>Server Error</h1></div>\r\n<div id=\"content\">\r\n <div class=\"content-container\"><fieldset>\r\n  <h2>403 - Forbidden: Access is denied.</h2>\r\n  <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>\r\n </fieldset></div>\r\n</div>\r\n</body>\r\n</html>\r\n",
    "status": 403,
    "statusText": "Forbidden"
}
```

Viewing 8 replies - 1 through 8 (of 8 total)

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