• Resolved JonathanGoodrow

    (@jonathangoodrow)


    I was trying to update NETGen and Net Gen Pro. Cleared caches and then all I get for website and wordpress login for my site is:

    Exception thrown

    not defined for ExtensibleObject

    HELP! I am not technically knowledgable and need simple instructions to get my business website back up!

    Thank you in advance!

    https://www.voila-catering.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.

    Thread Starter JonathanGoodrow

    (@jonathangoodrow)

    Thank you Tara.
    I renamed Nex Gen by FTP and was able to relog into my dashboard. I disabled the plug in and now we are back.

    Of course, now I don’t have nex gen to display photos on website. Any suggestions to get this plug in working ?

    Thank you.

    Moderator t-p

    (@t-p)

    I disabled the plug in and now we are back.

    Glad to know it ??

    Any suggestions to get this plug in working ?

    my suggest is to bring the issue to the attention of the plugin’s author

Viewing 3 replies - 1 through 3 (of 3 total)
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