What happened to the insert option?

  • Resolved MichaWha

    (@michawha)


    9 years ago

    WP and NGG are up to date.

    Hello!
    It’s been a long time since I last updated WP and NGG so yesterday I did and I’m pretty confused. I don’t even understand how to insert an image or a gallery in a post. There used to be this button, that lead to this screen, but now with the green button I can’t do anything good. Is there any way to make it work like it used to? Or did I miss something crucial here?
    Thank you in advance.
    M.

    edit: oh and I just realised that some of my images don’t display anymore, here’s an example on this page. The first one works but not the other three. Any idea what could be causing this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @michawha – It appears you updated from a very old NextGEN Legacy version which might mean you need to run the Reset Option under Gallery > Other Options to get the current installation working as expected. I would recommend starting with that and clearing the image cache under Gallery > Other Options > Miscellaneous as well.

    Thanks!

    – Cais.

    Thread Starter MichaWha

    (@michawha)

    Thank you for the reply but I did exactly what you suggested and nothing changed.

    Plugin Contributor photocrati

    (@photocrati)

    @michawha – Sometimes the Reset Option is interfered with by an outside influence.

    Please try our external Reset Tool plugin here: https://bitbucket.org/photocrati/nextgen-gallery-reset/get/default.zip … this does the same thing the Reset Option is meant to do.

    To install and activate, go to Plugins > Add New … Upload Plugin
    To use, go to Tools > NextGEN Gallery Reset

    We do not offer specific support for the Reset Tool plugin as is but it can help in many circumstances, please let us know if it does.

    There could also be a plugin conflict going on here or at least it should be ruled out. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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