Replying creates a new ticket

Hi,
Generally, we have already whole conversation in the one chain. If you answering from email service with subject #ticket number (for example #521) or even from ticket page – it will be kept at one ticket conversation in admin area.

Please check the last version or demo

Hi,
I am trying this on two different installations, both create new tickets when the user is responding via email.
Email using POP3.

(btw, seems like the plugin doesn’t delete old processed emails from the POP account).

Hi

You are right. There is a problem with POP3. We will fix it as soon as possible. I gues the curent version is appropriate for IMAP.

Thanks for detailed information

Hi,
Seems like our test installation doesn’t add any ticket number to the answers subject as your demo do.
As: “Ticket #197: Demo test”

Is there some setting I have missed ?

Hi
In the last version (in answer) we stay only a ticket subject. But we did’t refresh Demo.

So, we don’t have any settings concern it. We thought, that the subject name is the only one thing, that customer need here.

What do you think ?

Great enough! ??
I would de-select a ticket number in the subject if it would be possible, so it sounds terrific to go without any numbering in the subject line. ??

Do you have any thoughts of a public update soon?
Thanks for working & enhancing this plugin!

Yes, we will update Demo soon.

Thank you for helping us improve plugin.