open_basedir restriction

  • Resolved artigianidelweb

    (@artigianidelweb)


    8 years, 12 months ago

    hello,
    when I try to update produtcs form listings, there is that erros

    (changed site with xxxxxx.xxxx)

    Tryed also to set TMP dir in config
    define( ‘WP_TEMP_DIR’ , ABSPATH . ‘tmp/’ );
    or
    define(‘WP_TEMP_DIR’, dirname(__FILE__) . ‘/wp-content/temp/’);
    (etc)

    but doesn’work yet.

    Thank you!

    ———– ERROR MESSAGE ——
    A problem occurred while processing this task. The server responded with code 200:
    Warning: file_exists(): open_basedir restriction in effect. File(/usr/share/php/MarketplaceWebServiceProducts/Model/GetMatchingProductForIdRequest.php) is not within the allowed path(s): (/var/www/vhosts/xxxxxx.xxxx:/tmp) in /var/www/vhosts/xxxxxx.xxxx/wp-content/plugins/wp-lister-for-amazon/classes/core/WPLA_AmazonAPI.php on line 157

    Warning: file_exists(): open_basedir restriction in effect. File(/usr/share/pear/MarketplaceWebServiceProducts/Model/GetMatchingProductForIdRequest.php) is not within the allowed path(s): (/var/www/vhosts/xxxxxx.xxxx:/tmp) in /var/www/vhosts/xxxxxx.xxxx/wp-content/plugins/wp-lister-for-amazon/classes/core/WPLA_AmazonAPI.php on line 157

    Warning: file_exists(): open_basedir restriction in effect. File(/usr/share/php/MarketplaceWebServiceProducts/Model/IdListType.php) is not within the allowed path(s): (/var/www/vhosts/xxxxxx.xxxx:/tmp) in /var/www/vhosts/xxxxxx.xxxx/wp-content/plugins/wp-lister-for-amazon/classes/core/WPLA_AmazonAPI.php on line 157

    Warning: file_exists(): open_basedir restriction in effect. File(/usr/share/pear/MarketplaceWebServiceProducts/Model/IdListType.php) is not within the allowed path(s): (/var/www/vhosts/xxxxxx.xxxx:/tmp) in /var/www/vhosts/xxxxxx.xxxx/wp-content/plugins/wp-lister-for-amazon/classes/core/WPLA_AmazonAPI.php on line 157
    {“job”:”f0bfcc253d615ee42e507a6a519acea2″,”task”:{“task”:”updateProduct”,”displayName”:”Scarpa Derby ORTIGNI”,”id”:”7″,”sku”:”9100001351700″},”errors”:[{“HtmlMessage”:”There was a problem fetching product details for . The product data received from Amazon was empty.”}],”success”:false}

    https://www.ads-software.com/plugins/wp-lister-for-amazon/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WP Lab Support

    (@wp-lab-support)

    Hello artigianidelweb.

    It appears your server already has the Amazon API PHP class files installed at /usr/share/pear/MarketplaceWebServiceProducts/ which takes precedence over the class files that come bundled with WP-Lister for Amazon. Unless your hoster / server admin can do something about this (either removing those files at /usr/share/pear/MarketplaceWebServiceProducts/ or at least disabling them for this website), I’m afraid you’ll have to use another hoster. We can’t do anything about this on our end.

    Kind regards,
    John

    Thread Starter artigianidelweb

    (@artigianidelweb)

    Thanks.

    Can we instead remove some lines from plugin,
    to tell plugin to read our server file instead of the plugin one?

    Thank you!

    Plugin Support WP Lab Support

    (@wp-lab-support)

    Hello artigianidelweb.

    Sorry but that is a no, simply because WP-Lister for Amazon has to use its own files, they can’t be replaced by some other files, not only because they could be other versions, but also because there were some tweaks and modifications done to those files. So again: no, there is nothing we can do, this can only be fixed by your hosting provider, or by switching to another provider.

    Kind regards,
    John

    Thread Starter artigianidelweb

    (@artigianidelweb)

    Our Systems Engineer tell us that that path

    /usr/share/php/MarketplaceWebServiceProducts/Model/GetMatchingProductForIdRequest.php

    does not exist in our server.

    How could it be?

    Plugin Support WP Lab Support

    (@wp-lab-support)

    Hello artigianidelweb

    Sorry, but I can only repeat: there is nothing I can do about this, this can only be fixed by your hosting provider, or by switching to another provider.

    Kind regards,
    John

Viewing 5 replies - 1 through 5 (of 5 total)
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