Cannot login in, help emails never arrive

Did you make sure your login information that you’re using, is the same login information you signed up with when you installed WP to your website?

Sometimes the emails take a while??

I have waited a while (this has been an issue for a year – still waiting…), and it is the same email as when I created the account I assume. 1) Because that’s been my primary email for centuries, and 2) Because when I enter that email it doesn’t say that there is no account for that email (which it does if I accidentally mistype the email).
Oh, also, the account details page of my website lists that same email.

(Rereading my reply, I realize it could be construed as snarky. I promise it’s sincere, not snarky!!!)

No idea what else to do!!!!

I having exactly the same problem. Soemtimes it lets me in and sometimes it doesn’t – same with a colleague using hte same log in.

Seems to be a recurring Word press problem. Can you get it fixed please?

First, let’s get you back into your site. You can change your password directly in the database by following this guide: https://codex.www.ads-software.com/Resetting_Your_Password#Through_phpMyAdmin

You’ll find phpMyAdmin in your hosting account’s control panel.

Now, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress (and many plugins) to send emails.

This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Check Email plugin and sending yourself a test email to see if it works? You can download the plugin here:
https://www.ads-software.com/plugins/check-email/

If you didn’t receive a test email, you could try using a plugin like this one to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function:
https://www.ads-software.com/plugins/postman-smtp/

Thank you so much, James. I really appreciate the help, but think I’m missing something… My hosting account (I’m hosted with hostinger.co.uk) has lots of PHP things, but no phpMyAdmin, and none of the others seem to control wordpress (they seem to control other website builders the host hosts).

Also, I’m way too much of a noob to know how to install that check email plugin or comment on my site when I can’t login!! (My site is currently uploaded with a non-wordpress page to redirect customers so I don’t lose business while trying to do this, so I don’t know how to access anything other than wordpress login page.

??????

Thanks!!!

Double check with your hosting provider’s documentation and support. It’s been a few years since I’ve seen a host without phpMyAdmin (it’s a graphical application for interacting with the database), and to be honest I’d consider the lack of phpMyAdmin to be a good reason to move to a better hosting provider.

Otherwise, this method is not as straight-forward, but it will work too: https://codex.www.ads-software.com/Resetting_Your_Password#Through_FTP

I think this is a free hosting service. They will not give access to the database

For changing password in wordpress you need access to your database

What you can do is edit the functions.php file (if you have access)
Right after the first <?php you add this piece of code
wp_set_password( ‘password’, 1 );`

Your password will now be password… Number 1 stands for ID 1 If you are the only and first member your id will be 1

After you login you have to change your password in wordpress itself and remove this code from functions.php

As it will anytime reset your password to => password

Or https://codex.www.ads-software.com/Resetting_Your_Password#Through_FTP for the official documentation on that. ??