Images not being created but no debug errors

  • Resolved benners_

    (@benners_)


    8 years, 11 months ago

    Hi

    I have the plugin install on host WPEngine and had to create the cache directory manually as it was not being created as no images were being created. I did load the site on mobile devices.

    Any suggestion on how to debug the issue would be much appreciated.

    Debug

    ? PHP GD library is installed.
? Image cache directory has been created.
/nas/content/live/mydomain/wp-content/cache/adaptive-images => drwxr-xr-x
? Installation .htaccess file is setup OK.
/nas/content/live/gauntlet/.htaccess => -rw-r--r--
? Adaptive images settings dump:
array(12) {
  ["resolutions"]=>
  array(3) {
    [0]=>
    int(1024)
    [1]=>
    int(640)
    [2]=>
    int(480)
  }
  ["cache-directory"]=>
  string(21) "cache/adaptive-images"
  ["watched-directories"]=>
  array(2) {
    [0]=>
    string(18) "wp-content/uploads"
    [1]=>
    string(17) "wp-content/themes"
  }
  ["jpeg-quality"]=>
  int(75)
  ["sharpen-images"]=>
  bool(true)
  ["watch-cache"]=>
  bool(true)
  ["browser-cache"]=>
  float(180)
  ["landscape"]=>
  bool(false)
  ["hidpi"]=>
  bool(false)
  ["cdn-support"]=>
  bool(false)
  ["version"]=>
  string(6) "0.6.42"
  ["sanitized"]=>
  bool(true)
}

    Environment

    Web Server
Apache
Document Root
/nas/wp/www/sites/mydomain
PHP
5.5.9-1ubuntu4.14
PHP Time Limit
3600
PHP Memory Limit
256M
PHP Post Max Size
100M
PHP Upload Max Size
50M
PHP Max Input Vars
1000
PHP Display Errors
No
PHP Error Log
/var/log/apache2/mydomain.error.log
MySQL
5.6.28-76.1-log
MySQL Ext/mysqli
Yes
MySQL Table Prefix
wp_
MySQL DB Charset
utf8
WP
4.4.2
WP Multisite
No
WP Debug Mode
No
WP Site url
https://mydomain.co.uk
WP WP Home url
https://mydomain.co.uk
WP Permalinks
/%postname%/
WP home path
/nas/content/live/mydomain/
WP content dir
/nas/content/live/mydomain/wp-content
WP plugin dir
/nas/content/live/mydomain/wp-content/plugins
WP content url
https://mydomain.co.uk/wp-content
WP plugin url
https://mydomain.co.uk/wp-content/plugins
WP Locale
en_US
WP Memory Limit
40M
WP Max Upload Size
50mb
WP Active plugins
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Google Analytics by Yoast v.5.4.6 by Team Yoast
WPBakery Visual Composer v.4.8.1 by Michael M - WPBakery.com
Slider Revolution v.5.2.3.5 by ThemePunch
TablePress v.1.7 by Tobias B?thge
Yoast SEO v.3.1.2 by Team Yoast
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WP Engine System v.2.2.7 by WP Engine
Force Strong Passwords - WPE Edition v.1.6.4 by Jason Cosper
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    https://www.ads-software.com/plugins/adaptive-images/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Takis Bouyouris

    (@nevma)

    Hi, there,

    We have had the same issue lately with WPEngine with another user. Actually, it is not an issue, but more of an implication, due to the setup that WPEngine uses.

    It seems that WPEngine uses an Nginx in front of Apache which handles images directly. This means that the requests made from user browsers for images do not even reach your WordPress installation. So our plugin actually has no chance of handling the images itself in order to do what it is designed to do.

    See here https://wpengine.com/support/htaccess/ and here https://wpengine.com/support/redirect/ the setup discussed with relation to the .htaccess file setup.

    Now, after talking with the WPEngine support we could not work out a solution. Their setup could not be changed. Unfortunately there is technically no way for the plugin to detect that there is such an environment and inform the WordPress administrator accordingly.

    Do you think that this is your case, too?

    Cheers,
    Takis

    Thread Starter benners_

    (@benners_)

    Hi Takis

    Thanks for your help, I’m sure that’s the issue. I expected WPEngine’s environment was the issue.

    Paul

    Plugin Author Takis Bouyouris

    (@nevma)

    I wish we could do more about this, but our hands are tied. However, we will try to work around the issue in the future, if there is a possible technical way.

    Cheers,
    Takis

Viewing 3 replies - 1 through 3 (of 3 total)
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