Can not add users

Hi,

Make sure you have WP users.
JS Support Ticket show WP users in popups.

If you using WP Multi-sites, make sure you have latest JS Support Ticket.

JS Support Ticket support WP multisites from v1.1.4

Regards,
Ahmad Bilal

I do have users set up – They are all administrator users. Is there any specific role I am supposed to give them?

Hi,

JS Support Ticket show non-administrators users.

Regards,
Ahmad Bilal

I have the same issue – All my users are admins which I would like to assign tickets. I would prefer not creating separate logins for my staff. Any way to allow Administrators to the staff? I have purchased the plugin and it looks great – but would love to have this as administrators to be valid users. Any help would be greatly appreciated!

Jason

Hi,

If you are using pro version.

Edit
../wp-content/plugins/js-support-ticket/modules/staff/model.php

Find and delete below code. This code on line number 576, 593, 700 & 709.
meta_value LIKE '%administrator%' AND

For free version

Edit
../wp-content/plugins/js-support-ticket/modules/jssupportticket/model.php

Find and delete below code. This code on line number 107, 127, 151 & 159.
meta_value LIKE '%administrator%' AND

Regards,
Ahmad Bilal

Hi Ahmad,

Thank you for your quick response. Unfortunately, I am still having the issue:

https://puu.sh/oi5XO/9c779d7573.png

I have the Pro Version:

Here is my code for those lines.

576:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

593:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

700:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)”;

709:
NOT EXISTS(SELECT umeta_id FROM ".jssupportticket::$_wpprefixforuser."usermeta WHERE user_id = user.id)

Any help would be greatly appreciated.

Jason

Hi Ahmad – do you have any idea? We are ready to launch – this would be useful. Thanks!

Jason

Hi,

Please open support ticket, we need some more private information.

https://www.joomshark.com/support-ticket.html

Regards,
Ahmad Bilal