Admin display and functionality not working properly

  • I’m filing this question under miscellaneous, because because I couldn’t find the ‘bizarro’ section.

    So… I’ve got a wordpress site that I built for testing on a shared hosting package (GoDaddy)… all looked OK, close enough to finished I set up GoDaddy Managed WordPress Hosting and migrated the site there to finish off get it ready to go live.

    This is where it starts to get bizarre…

    I’m getting numerous problems trying to do anything with the site on it’s new hosting home. That is… I’m getting these errors and problems only when trying to work on the site from two specific machines. (Unfortunately, my two primary work machines).

    Both these computers are Win 10 machines. One desktop and one laptop.

    I have no trouble when accessing the dashboard from from old Win 9.1 machine, or from a Mac or (having checked with a friend)… other Win 10 machines.

    I also have no trouble with any machine… working with the test site that is still sat on my shared hosting package.

    So, logically… it’s not:

    An installation problem (it works on other machines)
    A hosting problem (it works on other machines)
    A faulty site migration (it works on other machines)
    A theme/plugin problem (it works on other machines, AND… I deactivated everything and switched to the default 2016 theme, and the problem still persisted… on the two machines I’m having problems with)
    A browser problem… the problem persists on 5 different browsers on those two machines and I’ve cleared cache several times and rebooted several times.

    So… it’s a machine problem, right?

    Well… apart from the fact I have no trouble on those machines, working with the exact same install, with same plugins, etc… on the test site on my shared hosting package.

    So… what the hell can be causing the problem?

    Checking the browser dev console for errors, changes depending on which browser I’m looking on the the time, but the following is typical:

    Consider using 'dppx' units, as in CSS 'dpi' means dots-per-CSS-inch, not dots-per-physical-inch, so does not correspond to the actual 'dpi' of a screen. In media query expression: print, (-webkit-min-device-pixel-ratio: 1.25), (min-resolution: 120dpi)

.../wp-admin/load-scripts.php?c=1&load%5B%5D=hoverIn…-audiovideo,mce-view,imgareaselect,image-edit,wpli&load%5B%5D=nk&ver=4.4.2 Failed to load resource: net::ERR_CONNECTION_RESET       script.js?ver=4.4.2:2

Uncaught TypeError: undefined is not a function

    So… load-scripts.php shows up in errors often, so does a date picker error and a color picker error… all seem to be script errors, but… if load-scripts.php was corrupted in some way… surely everyone, from whatever computer or OS would be seeing he same problem?

    Oh and… yes, I’ve talked to GoDaddy support. Spent about 90 mins across two phone calls with them, and… they’re simply not seeing what I’m seeing, and therefore have no useful suggestions.

    Anyway… the site is impossible to work on with either of my main work machines. Page builder doesn’t load, YOAST SEO only loads some sections, media uploader comes and goes and various other section only partially display, or simply don’t function… such as getting “Error code 101 (net::ERR_CONNECTION_RESET)” when I try to save a setting or something.

    I’m literally at my wits end with this.

    If anyone has even the faintest idea of what might be going on here, I’d sincerely appreciate any and all help I can get.

    Thanks. ??

Viewing 15 replies - 1 through 15 (of 16 total)

  • Hi, ronnie_fantastic, & welcome to the WordPress support forum. I don’t know a lot when it comes to the differences between Godaddy’s shared & managed hosting accounts. 1 thing that might be instructive is to edit your wp-config.php & change define(‘WP_DEBUG’, false); to true. Clearly change that back as soon as you can, as it’s a security concern, but perhaps it will indicate if errors are being thrown. You might also wish to check the error logs in your WordPress install folder as well as your control panel to see if there’s anything constructive there.

    Lets us know how it goes, won’t you?

    Has the domain name of your site changed during the migration, or any other changes to the URL you use to access the site? If so then you need to follow the directions at https://codex.www.ads-software.com/Moving_WordPress

    I wanted to edit my previous post, but I was too late. Sorry about the spelling error in the last paragraph.

    Another thing I often suggest to folks is that they deactivate their plugins, then reactivate them 1 by 1, clearing their browser cache after each visit, till they find the 1 that makes the site goe wonky. I also suggest that you use a default theme during the troubleshooting process, but you said you tried that already.

    Anyway, there may be some significant differences between shared & managed hosting, perhaps those steps will help you troubleshoot if any of your plugins are the culprit.

    Thread Starter Ronnie_Fantastic

    (@ronnie_fantastic)

    Hi Jackie, and Daniel.

    Thank you both for your replies and suggestions.

    Jackie… Both myself and GoDaddy support have checked the wordpress installation, and there isn’t any errors that either of us could find. I also went through the process of disabling all plugins, etc. I even created a completely new, fresh, wordpress installation on that hosting package, and I’m still having problems.

    I’ve come to the conclusion that this isn’t a wordpress or hosting problem. It appears to be a local problem. I’m just utterly baffled why it would be affecting two of my machines.

    The only thing they have in common is that they’re both Win 10 machines. That said… I had a friend log in and check from his Win 10 machine, and he had no problems.

    So… while I’m not sure how, or why… I’m thinking these two machines have developed a disliking for the domain/ip address for my wordpress hosting account.

    That’s the only thing I can think of. since it affects all browsers and even ftp connections.

    So, as it’s not a wordpress issue, I don’t expect anyone to help me here. But of course… if anyone has experienced a similar problem with their computer and figured out how to fix it… I’d be all ears. ??

    Thank you both for trying to help me out, tho.

    Very much appreciated.

    Del.

    I’m having the same ERR_CONNECTION_RESET error, using the same Win 10 (only machine I have, unfortunatelly), hosted in same Goddady host =) and I don’t know what do…

    Whats up: after I try to update something on my WP, I receive this error and I’m complete blocked to access anything using any browser until I restart windows.

    How Ronnie_Fantastic said, it’s not a WordPress problem, BUT just happens with me when I use WP. It’s completely annoying!

    I tried to fresh cache, cookies, reconfigure tcp/ip, look on windows firewall, restarted the web service on my Godaddy account but nothing worked.

    Please, if someone have an idea I’ll be so glad… Thanks

    I’m running into the SAME problem with one of my Windows 10 machines. I ran Google Chrome’s Dev Tools and watched the Network tab to see what the heck wasn’t loading in the WP admin. It is the load-scripts.php file that isn’t loading the Admin in full. The connection is reste. I too was on support chat for 45 minutes with GoDaddy yesterday and they didn’t see it either from their end. I disabled all plugins and even changed the theme to standard WP 2015 theme to see if it was a theme issue. Still the same thing… WP Admin not completely loading the load-scripts.php file.

    I decided to open my Laptop and try it (also Win 10) and it ran perfectly fine there. I was able to make my edits and get my site live for the client. However going back to my main dev machine I noticed McAfee acting weird. I uninstalled it and the WP Admin started working on my Dev machine. I replaced McAfee with Kapersky as I had another license for it. Everything was working great yesterday and thought problem was solved … UNTIL TODAY. Same shit again. I paused Kapersky protection and disabled their browser plugin. But load-scripts.php still won’t load!

    The weird thing is that the “Staging” site I was working on loaded perfectly fine on this computer. It’s the live site that won’t load and it’s only this site. VERY STRANGE. Makes me wonder if GoDaddy has some type of Firewall on their server that is blocking some script from loading on their server and resetting the connection and we can’t see that. However, for GD to realize this will be a matter of MONTHS I feel like.

    Not sure what the hell is causing this issue, but it’s driving me nuts too!

    If you’ve resolved it please post back here. I will continue troubleshooting this on my end too.

    THanks!

    Folks, this is interesting, because perhaps a pattern is emerging here, though I must say that we encourage folks to post to their own threads when encountering these sorts of problems. Still, the commonality of Godaddy hosting & Win 10 is rather striking.

    Has anyone followed my advice & switched their wp-debug setting in wp-config.php to true in order to view any errors that may be occurring? Also, does Godaddy have an applet in their control panel whereby you can view error logs?

    I forgot to mention one other odd-ball issue with the GoDaddy servers. I had tried to edit the wp-config.php file and increase the PHP memory limit. However when I tried to SFTP into that account and upload the new wp-config.php file. FileZilla is giving me a

    Network error: Software caused connection abort. File transfer failed.

    I thought this may be a locked WP file that GoDaddy doesn’t allow you to modify. SO… I tried a simple small PNG file upload to the wp-content/uploads/ folder. Got the same error.

    I FTP’d into the Staging WordPress site and have NO problems uploading files there. Same file, same wp-content/uploads/ folder. VERY STRANGE.

    This makes me think there is either something weird with the domain name or the configuration of the live Managed WP site at GoDaddy. I tried changing transfer modes in FileZilla as a test too (passive, active and default). Doesn’t matter still the same “Network error: Software caused connection abort”.

    It’ just so strange why it’s only a specific site. I can access other WP Managed hosting accounts whether it’s FTP or WP Admin on GoDaddy just fine (same theme and plugins on other site too).

    GoDaddy’s Managed WP accounts don’t have a control panel like cPanel or the like to view error logs unfortunately. Not sure if this sheds any more light on the subject.

    jaxne, perchance did you try FTP instead of SFTP? Perhaps GD doesn’t support SFTP?

    Thread Starter Ronnie_Fantastic

    (@ronnie_fantastic)

    I’m afraid… the only solution I found, was to purchase hosting elsewhere, which worked without a problem, with the exact same WordPress site, same theme, same plugins… everything exactly the same.

    Funny someone should pip up with the same problem right now, as it’s literally just a couple of days aho I logged back into my GoDaddy managed WordPress hosting to see if the problem was still there, as the same site has no outgrown it’s current hosting and keeps falling over when they get traffic spikes. I remembered I originally picked the GoDaddy managed WP hosting because of the generous traffic allowances, and I hadn’t cancelled the account because I’d been struggling on with it too long to get a refund.
    Alas though… I still can’t do anything with a wordpress installation on that account.

    Can’t even install a theme now.

    I also tried ftp, sftp… everything to try and get it working last time round, to no avail.

    GoDaddy support were great in that they spent plenty of time with me trying to figure it out, but in the end… as they couldn’t ‘see’ the problem… they couldn’t fix it.

    NOTE: I had a few friends log in from different, locations, machines and a variety of OS’ and… the problem only seemed to appear with Win 10 machines. BUT… at least one other person using a Win 10 machine told me they couldn’t see any issues (I neglected to ask if it was home or pro version), and the GoDaddy support team assured me they had tried from a Win 10 machine, too. (I was told the support centre machines we running Win 7, but the advisor I spoke to assured me he had someone else check it from a Win 10 machine.)

    I like GoDaddy. My standard deluxe hosting account had no problem running the same site that wouldn’t work on their specialist WP hosting platform, but… a few sites I’ve been doing for people now are sites that are getting growing traffic, so… if their Managed WP option isn’t working…. I’m forced to look elsewhere.

    Sorry I wasn’t able to come back and let everyone know that I had eventually found a fix. ??

    @jack McBride — Managed Wp Hosting at GoDaddy only uses SFTP.

    @Ronnie-Fantastic — Thanks for chiming back in. This is a very oddball issue. Windows 10 on my DELL desktop won’t work with that site. My DELL Laptop running WIN 10 does. It doesn’t matter which browser either … FireFox, IE or Chrome on my desktop. Got a feeling it’s something tied to the OS on this machine, either with the Firewall/Anti-virus software or some other software.

    If I get to the bottom of it I’ll respond here. Thanks!

    Thread Starter Ronnie_Fantastic

    (@ronnie_fantastic)

    Please do… I’d like to be able to use that account, if I could get it working.

    ??

    I am having the EXACT same issue with Win 10 and Managed WordPress hosting on GoDaddy.

    I can use any other hosting on a GoDaddy server without any problem at all. It’s only on their Managed WordPress platform.

    I am a developer and have spent 30 hours struggling with trying to edit or do anything with a site on this platform any longer. I’m moving all of my sites (50+) to a different host as GoDaddy, despite others having this problem, continues to blame my machine.

    Note: If you shut down your computer for about 30 minutes, then start back up, you’ll get another 15 minutes or so to edit a site, then you start getting the page errors again. Open a private browsing window- same thing.

    It’s STRANGE.

    I too, am having the same problem with my hosting at GoDaddy. load-scripts.php won’t load, AND ftp uploads fail with a “Connection timed out” error or simply do not finish at all. I don’t know what these two problems have in common, but they seem to happen at the same time.

    Here’s a few things to point out:

    • I’m not using Windows 10 as most of you are. I am using Linux Mint 17.2.
    • When ftp uploads fail, they usually fail for all files except those with very small sizes. Very small files upload fine. I think the threshold is approximately 1 Kb.
    • This happens on my laptop, which I use regularly in two different locations, which are served by different ISPs. I only have problems in one of the two locations (both the load-scripts.php problem and the FTP problem, which as I said seem to go together). So it looks like either an ISP, networking or firewall issue. I don’t know enough about networking to pinpoint the problem more precisely.
    • In the past I confirmed that the problem with load-scripts.php happens only when the URL (query string included) reaches a certain length. I used Firebug to copy the URL of load-scripts.php. It was https://mysite.com/wp-admin/load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,jquery-ui-widget, ... wp-color-picker&ver=4.5.3 being around 560 characters in total. I pasted this URL in my browser address bar and it kept loading forever (so the same problem that prevents the admin page from loading completelly). If I trimmed the content of the load parameters, down to about 470 characters for the full URL, then the browser loaded it. It didn’t matter if I trimmed it from the beginning or the end, so it doesn’t seem to be a problem with a particular parameter.

    Just so everyone knows this is STILL an issue. I have spent time with GoDaddy, TimeWarner, and searching internet without luck. I have a Windows 10 Pro 64bit machine that will work randomly but more often fail. I have a MacBook Pro OS X 10.11.6 which NEVER fails using same internet access. Both machines running FileZilla to use SFTP to GoDaddy staging site.

    The only thing I have found interesting which is out of my control is performing Windows tracert versus Mac Network Utility Traceroute does not always yield same result. I am in San Diego. GoDaddy WordPress servers are in Arizona.

    Unresolved issue #1: my connection from TimeWarner cable goes to New York and back.

    Unresolved issue #2: there are 4 nodes where there is timeout, three of which I have been told are firewalls at GoDaddy which don’t respond to trace packets.

    Not scientific, but I have come to the conclusion that the network stack on Windows 10 cannot handle the delays/timeout going through all the firewalls to perform writes whereas OS X can. Another clue is that my windows machine seems to have a better chance of working in off hours, when the load on the total route is lower.

Viewing 15 replies - 1 through 15 (of 16 total)
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