Extremely slow WP Admin

  • Resolved jenseo

    (@jenseo)


    8 years, 11 months ago

    Hi there,
    after the latest update, our admin panel has been really, really slow. I mean extremely slow.

    After deactivating plugins one by one, we found that your plugin was the source. The front end of the site loads as fast as always, but the backend becomes painfully slow. We’re talking about a minute here, just to load up a page in the WP Admin.

    For now, we have been forced to disable your plugin, hope to get a quick reply from you about what’s going on!

    Also want to say that we have been extremely satisfied with the plugin up to this point, so I hope that this is something you can resolve quickly!

    // Jens.

    https://www.ads-software.com/plugins/wp-facebook-pixel/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author jacobmhulse

    (@jacobmhulse)

    Hi Jens,

    Sorry to hear about the issues you are facing! Could you provide us with a list of plugins you are using, the version of WordPress and PHP, and what theme you are running. It is possible there is a conflict with one of those; however, since we have not see this issue we cannot replicate it to resolve it.

    If you have WooCommerce installed, you can go to WooCommerce->System Status and click the Get System Report. If you would rather not have all of that information so public, feel free to email me directly at [email protected] and I will be happy to take a look.

    Regards,
    Jacob

    Plugin Author jacobmhulse

    (@jacobmhulse)

    Jens,

    I was wondering if you are still having the issue with the low UX in the WP Admin section. If so, please let me know so we can attempt to investigate this for you.

    Regards,
    Jacob

    Thread Starter jenseo

    (@jenseo)

    Hi there,
    sorry for this late reply, for some reason the notifications from this thread ended up in my spam filter.

    Anyway: I just upgraded your plugin with the update you provided recently and then activated it again to try it, and right now it seems to work as it should. Maybe it was related to the bugs you fixed with this update.

    If not, a theory could be that your plugin makes some connection to your servers in the admin parts of WordPress perhaps? If that’s the case, and your server is running slow at the moment, this could be the problem.

    Just a thought!

    Will let you know if I get problems again, but for now it works!

    Thanks

    Plugin Author jacobmhulse

    (@jacobmhulse)

    Jens,

    Glad to hear things have started working for you again. The plugin does make a request to our server to obtain our notifications and I agree that its likely that our servers were slow to respond for some reason. We will add a shorter timeout in a future release to ensure this does not impact user experience going forward.

    If you see anything else strange, or would like to see any new features in a future release, please do not hesitate to reach out to us again!

    If you feel that our plugin is useful, we ask that you take a moment to give us a 5 star review here: https://www.ads-software.com/support/view/plugin-reviews/wp-facebook-pixel#postform. If you do not feel we deserve 5 stars yet, please let us know what we can do to earn all 5 stars before submitting a review.

    Best wishes,
    Jacob

    Thread Starter jenseo

    (@jenseo)

    Sounds great Jacob! Would it be possible perhaps to only fetch the notifications once per session, once per hour or something like that? This would take load off your server as well I guess. It seemed at least that they were fetched on every page load, considering that we had problems on all admin pages.

    // Jens.

    Plugin Author jacobmhulse

    (@jacobmhulse)

    Jens,

    While the current usage is (unfortunately) not high enough to really stress our server, that is a great suggestion! We will work it into the next update.

    If there are any other ideas you have that you would like to see in a future release, please do not hesitate to let us know!

    Best wishes,
    Jacob

Viewing 6 replies - 1 through 6 (of 6 total)
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