Detel failed donation fix – decreases goal total in form

  • Resolved church44

    (@church44)


    8 years, 7 months ago

    I’ve had a couple of spam donations on my page, when i first received them I marked them as failed and they were not added to the goal on the form. But today I went through and deleted all the failed transactions and they decreased the goal on my site. There were enough of them to completely reduce my total to $0…. I also had a couple of refunded transactions that had already been reduced in the goal, but when I deleted them they reduced the goal again… Now my goal shows $0, but i have over $1600 in legit donations!

    https://www.ads-software.com/plugins/give/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter church44

    (@church44)

    The statistics are showing $0 as well. Also, I’ve got 8 donations but the form is only showing 6…

    Plugin Author Devin Walker

    (@dlocc)

    Hey Hey – are you familiar with basic code implementation? If so, I can provide you a quick snippet to adjust the goal to the correct amount.

    Thread Starter church44

    (@church44)

    Thanks for getting to this. I’d be willing to give it a shot…

    Plugin Author Devin Walker

    (@dlocc)

    Great! Here’s the steps to update the goal amount using a bit of code:

    1. Make a site backup as best practice
    2. Run the function update_post_meta(1234, '_give_form_earnings', 10000); where 1234 is the donation form ID and 10000 is the correct earnings amount for the form
    3. Refresh the frontend view of the form to see the updated goal
    4. Remove the code in step 2

    You can use this plugin to add and execute the code: https://www.ads-software.com/plugins/my-custom-functions/

    Just be sure to remove the code once you confirmed the goal is set or the earnings amount won’t update.

    Thread Starter church44

    (@church44)

    Well that was easy… ?? Thanks dude! Any idea why this happens in the first place?

    Plugin Author Devin Walker

    (@dlocc)

    We have an open issue on the topic in our Github to review thoroughly the root cause and solution. Expect that fixed and out in a future version soon.

Viewing 6 replies - 1 through 6 (of 6 total)
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