Update crashed my site

@smarxer,

Could you please provide me detailed steps performed. Did it crash after the upgrade / activate or after you went to plugin admin menu options? Provide a screenshot of error. Also anyway to retrieve php log. Do not use uninstall option in plugin, which will delete galleries. Please provide url to website.

Update: I was able to recover version 2.1, and my site is back up with all the videos displaying again. Should I ignore this latest plug-in?

Could you let me know if you have other plugins installed in WP? If yes you can try disabling all plugins and try activating this plugin alone. Latest plugin contains new features of JWplayer and other additional supports.

Oops, we crossed. The first thing I did when I got to my dashboard was click the update. I just saw something briefly on the screen about JW Player, but by then the update was already in progress. The update finished, then I clicked on “details” in the description so I could find out what I should have checked before–about JW Player. When I tried to go back to dashboard I got the 500 error, and was unable to access either the back end or the front end until I disabled the plug-in. url is adventurecowboy.com

OK. I’m nervous about disabling ALL my plug-ins. I’m going to leave Wordfence up. Give me a few minutes.

Please provide the list of your plugins also. Let me check from my end also.

OK. I disabled everything but Wordfence. Now I’m back to the 500 Internal Server Error

So you have just Wordfence and this plugin installed. And you have 500 interval server error?

akismet, auto-terms-of-service-and-privacy-policy,child-themify, cool-video-gallery, footer-putter, jetpack, no-comments, phpsword-google-analytics, rvg-optimize-database, shortcodes-ultimate, siteorigin-panels, sucuri-scanner, updraftplus, wordfence,

Yes. I left Wordfence enabled, and disabled all the others.

Is there a way you can disable wordfence for few min to check it out. I assume wordfence creates htaccess file for WP.

OK. It should be disabled now.

Looks like it might be due to htaccess rules added by wordfence plugin. It might be blocking this plugins. Anyway we can go to original htaccess of WP?

OK. Give me a minute. I’m not very techie.

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

This is what’s there. That’s the one we need isn’t it?