Sydney Theme – Row Background Parallax

  • After the latest update, the Row Background Parallax effect is not working correctly especially if the Row content is too large (i.e. the Row height is relatively large). I’ve noticed this issue on Chrome, but it seems to be working fine on IE 11.

    The issue is that the image will sometimes get replaced with a blank gray area.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter warever37

    (@warever37)

    Actually even in IE11 you need to do a Hard refresh in order to work properly, basically the images are not being centered, they either start way too low or way too high leaving the other area a blank gray nothing!

    Why is it every time that WP releases an update they have to mess up something?!

    Hello there,

    I am sorry to hear the issue you are having currently. I can’t reproduce that issue on my end. Everything seems to work fine. What will happen if you try to temporarily deactivate the all non-required plugins one by one?

    Regards,
    Kharis

    Thread Starter warever37

    (@warever37)

    Hi Kharis,

    Thank you for responding, I don’t think it’s a plugin conflict cuz everything was working flawlessly b4 the update.

    Here’s a screenshot of what I’m talking about:

    https://prnt.sc/axgtiv

    As you can see, the Row is kind of “large”, and it has a background image which by default has a Parallax effect.

    But it seems like the image is positioned way too high, leaving a blank gray area at the bottom.

    Sometimes the whole image doesn’t show up, instead a gray area filling the whole row (even with small rows).

    I’m experiencing this on Chrome intermittently (if I do a Hard refresh it works sometimes, but not always, and sometimes a normal refresh fixes it, but again, not always).

    However, I think it’s working OK on IE11.

    I’m sure some other users are facing the same problem.

    Appreciate the support.

    Thx

    Hello there,

    Thank you for the screenshot. But I’m still clueless; nothing I can do to fix the issue appears on your site. Could please share your site’s URL here so I can have a closer look? If possible of course.

    Regards,
    Kharis

    Thread Starter warever37

    (@warever37)

    Hi, Thank you for responding.

    Here’s the updates:

    * My website is still under construction (can’t provide the url, sorry).

    * All the pages are fine, except the rows on a particular page, if I click on it from the header menu or “view page”, it’s working fine, the problem occurs only when I refresh it, or Hard refresh it.

    * I tried to add a new row on this particular page, added a background, working fine when normally clicked/viewed, but not working with a refresh.

    I know it’s no big deal, it’s just that it bothers me to know that there’s an issue with my website!

Viewing 5 replies - 1 through 5 (of 5 total)
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