Getting stuck on the installation wizard.

  • Resolved cpaige16

    (@cpaige16)


    8 years, 10 months ago

    I have tried to set up this plugin twice now, and it keeps getting stuck on the Caching Posts page, it just keeps spinning but the numbers below don’t change. I’ve tried letting it just run for 30 minutes and nothing, and no error. The site is currently just set up through an IP address as this is a revamp of the site. We are hoping to move the site over tomorrow, but were hoping to have the related posts sorted out first.

    Thank you!!

    https://www.ads-software.com/plugins/related-posts-for-wp/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Barry Kooij

    (@barrykooij)

    Hey,

    Sorry to hear that! Are you able to check your error logs? I suspecting an error to happen in the AJAX process that should be logged in your error log.

    Kind Regards,

    Barry Kooij

    Thread Starter cpaige16

    (@cpaige16)

    I deactivated the plugin for now at least. Would this be a log that your plugin keeps, or another one?

    Plugin Author Barry Kooij

    (@barrykooij)

    This would be a server log, your system administrator / hosting provider would know where this is stored.

    D'artisan

    (@dartisangmailcom)

    Hi,

    I’m experiencing this to. I’m seeing the following in my error log:

    PHP message: PHP Fatal error: Uncaught Error: Call to undefined function mb_detect_encoding() _encoding() in /PATH HERE/ /classes/class-related-word-manager.php

    The related/impacted lines are it seems:
    174,
    356,
    493,
    602

    Hope that helps get to the bottom of it.

    D'artisan

    (@dartisangmailcom)

    Hi Barry (& others who encounter this problem),

    In my case it seems the issue was that mbstring wasn’t enabled in my PHP install (it looks like it isn’t always) and that code depends on it it seems. Installing it resolved the problem and removed the hang. Might need a check and a prompt to cover anybody else who experiences the same.

    I’m having the same issue, but both my local and my server logs show no errors. I’ve made sure to enable debug in both cases; nada.

    The caching proceeds to around 99%/100% and then suddenly stops dead in it’s tracks. I’ve tried reloading it, emptying the cache and trying again, de- then re-installing the plugin on both local and remote hosts. D’artisan’s solution also did not help.

    D'artisan

    (@dartisangmailcom)

    This sounds like the same symptom but a different problem then. I don’t think it’s technically possible for any posts to be processed without mbstring so that’s probably not your problem if yours seemingly reached 99% done (though mine wasn’t a % count it was a number of posts processed count).

    Plugin Author Barry Kooij

    (@barrykooij)

    Hey all,

    @d’artisan thanks for your update, I’ll look into adding a check for this.

    @flauntfive This indeed sounds like a different problem. Could you contact us via rp4wp.com/contact/ please so we can have a look at your website.

    I’m closing this issue for now as some have solved it and we’d like to help others via email support so we can have a look at their admin.

    Kind Regards,
    Barry Kooij

Viewing 8 replies - 1 through 8 (of 8 total)
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