Slider Not Responsive

Hi there.

Thank you for writing in.

Can we have your site url so that we can have a look on it?

Thanks.

Two slides. The first has dynamic text and I thought that might be the problem but it doesn’t make a difference… static, or no text = same behavior.

https://deals.crimsontracelaser.com/

Thanks

Hi there.

We have checked your site.

We find the site is responsive.
You can check our demo too. It is responsive in most of mobile views.
Can you please lets us know where you have not seen the responsive.

Thanks.

My site is doing the same thing. Not Responsive on anything but the menu! https://www.texasfencepro.com/

Hi there.

Thank you for writing in.

We have checked your site.
Your site is working good. It’s responsive is affecting with the change in size only.

Thanks.

No it’s not. I can’t believe you are saying it is.
The slider images are not resized so viewers see a partial image, the text doesn’t appear. Maybe it’s off-screen to the right where no one would know it’s there. The down navigation arrow doesn’t show at all.
The down arrow doesn’t even show on tablet size view.
Therefor a visitor doesn’t know at all what is going on. At least the arrow would let a visitor click to go to the next section. As is, a visitor doesn’t even know there is a next section unless they scroll down.

Take a look in desktop and then in mobile. I’m amazed that you are telling me it’s responsive.

There is no way I would sign off on this with my clients. They wouldn’t accept it nor would I ask them to.

I realize there may be a language problem because I don’t have a clue what this means:
“It’s responsive is affecting with the change in size only.”

The bottom line is the slider is NOT responsive.

Look at this in desktop view
https://deals.crimsontracelaser.com/

Now paste that for a phone or tablet here:
https://mobiletest.me/

Hi there.

Go to appearance > theme option > general setting.
scroll down. There is a responsive option(enable responsive).
Disable it and save it.

Thanks.

That brought the navigation arrow back but moved the call to action button below the slider off screen.
This solution is not acceptable.

If I could turn off the slider for mobile that would probably be the easiest solution.

As it is I will not by buying or recommending this theme until some sort of solution is resolved.

If you could just update the slider where it could be turned off for mobile only that would be great… a good start.

Hi there.

[ Redacted ]

Thanks.

Richard, I am sure you mean well, however Please don’t do that: when you offer to get admin access and/or FTP access then you’re really going too far and that’s not cool.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

If you are given admin credentials, you are potentially liable for any potential damage that maybe caused, not only by yourself but anyone accessing the system. Even if you do not provide warranty with your own product.

Unless you’re willing to take responsibility for that user’s installation from now on (and they should NOT let you do that) then please do not ask or suggest that someone provide you those admin details.

You can provide assistance here, ask for log data, you can make recommendations and even suggest changes. But do not seek admin access. That’s just going too far.

Hi there.

Sorry for the policy.

And apologize for our response against the policy.

Thanks.

Found that slider overlay text does not appear on small devices. Hoped this old topic would have quick fix.
It didn’t, so I looked into it. Ended up adding some custom css to rectify. In case others stumble on this thread in the same hope…

First, check the box next to ‘Enable Responsiveness’ found in Theme Options > General Settings. (This must be turned on or your slider captions will stray off the edge of smaller screens.)

Then, add this custom css to your site.

@media screen and (max-width: 480px){
  	.slider-caption{
		display: block !IMPORTANT;
	}
}

This may be added via the css file in a child theme, or via AccessPess Parallax theme tools. You can get to AccessPess Parallax Theme Tools via:

Dashboard > Appearance > Theme Options > Tools

NB. This is only intended to make slider caption text appear, even on small screens. For some reason, it is set to not display by default. On all examples I tested, it worked fine. If your caption text is particularly bulky, it may cause display issues.

• This reply was modified 7 years, 10 months ago by commdoc.
• This reply was modified 7 years, 10 months ago by commdoc.