Memberships Expiring Although Payments are Processed

Hi Mary, is this happening to all or only a few? Can you enable Debug Mode if it is not already enabled. Then check the log file and report back. Make sure any sensitive data is not displayed. Make sure you check the log file after another transaction.

Thank you

It is only happening to a few which is what I found so interesting – and it just started recently.

I will turn on debug and do as you say. Thanks!

I actually forgot about this issue until today when some regular monthly subscription payments came in and I noticed that again some of my members are showing as expired even though they have paid.

I changed their status to active this morning, left for the day, came back home tonight to go back to it and I see that they have gone back to being expired.

I had cleared the log and then turned on debug on May 18. Log seems to show everything successful and yet memberships are showing expired. I am reluctant to share the log here. May I email it privately along with screenshot of expired members?

Hi Mary, yes you can e-mail the log file and other information if you want ??

Regards

Thank you. What email address?

Hi Mary you already have my e-mail address. I am the same person you kept asking for help via my e-mail address when you had issues with Buddypress, this plugin and more ??

I’m sorry mbrsolution. Indeed of course I do recognize your name but had major problems with my computer and had to rebuild so I do not have it anymore. My email is ma3ry at icloud dot com if you would like to send it to me privately and I will add it to my contacts this time. My apologies.

Hi Mary can you remove your e-mail address link. It is against www.ads-software.com policies. If you want to add it then type it like this ma3ry at icloud dot com.

Thank you

Once again my apologies. I have changed it.

Hi Mary, I have sent you an e-mail ??

This happens to me as well…

I have a site with 4 different subscription levels / lengths

Daily
Weekly
Montly
Full Season (4 months)

When the Daily subscription ends, the users account becomes “Inactive”…

When the user repurchases another “daily” membership, it is not “re-activating” their membership, to give them access to the member only content…

Is there a fix for this?

Thanks
-Cg

I had created the buttons on PayPal instead of following the instructions at

<https://simple-membership-plugin.com/create-paypal-subscription-button-inside-the-simple-membership-plugin/&gt;?

I’m assuming that was one problem, however I’ve just checked, and once again I have an expired member whose payment is not due until tomorrow.

@mary, I have replied to your e-mail.

@cgalligan18, can you start a new support thread.

Thank you