Should get username and email automatically for logged-in users

https://www.ads-software.com/plugins/tawkto-manager/ supports disable chat for admin

I just found Tawk.to today (very impressed) and asked them about this as well. They have a recently released API which makes what you’re asking possible:
https://www.tawk.to/javascript-api/

I’ve coded a solution for you – place this in your functions.php file:

function tawk_populate_user_info()
{
    if (is_user_logged_in()) {
        $current_user = wp_get_current_user();
        echo "
<script>
Tawk_API = Tawk_API || {};
Tawk_API.visitor = {
	name  : '{$current_user->user_firstname} {$current_user->user_lastname}',
	email : '{$current_user->user_email}'
};
</script>";
    } else{
        echo "
        <script>
        Tawk_API = Tawk_API || {};
        Tawk_API.hideWidget();
        </script>
        ";
    }
}

add_action('wp_footer', 'tawk_populate_user_info',100);

Almost exactly what I am looking for!

Is there a chance of displaying these as well as part of the chat somewhere:

Current page / post name (the last 5 pages history would be awesome)
The role(s) of the user

(I currently use Smartsupp which give these things and saves a ton of basic questions as I can see what they have been doing and what access (role) they have!)

Any suggestions would be great!

HI – ref my previous questions

I signed up with Tawk and found that they have answered almost everything but still would need the following to appear during a chat for all logged in users:

user’s display name
user’s email address (also needed for the tickets)
user role(s)

That would be awesome! Any ideas how to approach this?

Bingo!!!

I shifted from Zopim to Tawk.to today and I faced same issue in their portal. For me, that’s a very important feature they are missing out. With this feature, we can popup a personalized chat to those users.

@mrbrian does this solution usernames in Visitor Monitoring as well?

Yes it does :). Shows their name and email address in Visitor Monitoring before they even start a chat.

I copied this code in wp-content/themes/{theme-name}/functions.php but in Monitoring I cannot see their names. Do I have to make any additional settings?

Check the source of your page and ensure the javascript code is being placed in the footer. If it’s not – you’re either not logged in, the page is being cached, or your code is not in the current theme.

@247web It’s currently not possible to pass anything other than the name and email address to Tawk.to. As far as current post/page they are on Tawk already does that – there is an activity timeline for every chat session.

Hi @mrbrian

Sorry, I am still not able to see name of visitors.

1) I double checked and found that visitors are logged in.

2) I emptied my whole website cache.

3) I installed plugin in https://edudrona.com/. Tawk.to’s code is in bottom of page. Can you please have a check once.

Your Tawk.to code is different than mine. I guess because I use the code given by Tawk.to website rather than this plugin.

In my code, replace:
Tawk_API = Tawk_API || {};

with:
Tawk_API = $_Tawk_API || {};

I replaced this line in both the places but it’s still not working. I am getting error in Javascript console as well after replacing this code.

edudrona.com/:3478 Uncaught SyntaxError: Unexpected token ||

Here’s revised code:

function tawk_populate_user_info()
{
    if (is_user_logged_in()) {
        $current_user = wp_get_current_user();
        echo "
<script>
$_Tawk_API.visitor = {
	name  : '{$current_user->user_firstname} {$current_user->user_lastname}',
	email : '{$current_user->user_email}'
};
</script>";
    } else{
        echo "
        <script>
        $_Tawk_API.hideWidget();
        </script>
        ";
    }
}

add_action('wp_footer', 'tawk_populate_user_info',100);

Hi Mr Brian

Thanks for your script and your time – its most appreciated. Unfortunately the script is definitely not working after much testing, clearing caches, different IP address for chats, etc. etc.

Writes correct info to the footer after \$ escaping for the API lines.
It is not populating any Name or Email fields inside the Tawk Dashboard.
I am using the “official” Tawk plugin downloaded yesterday

Such a pity because its great that Tawk has a Support ticketing.
Looks as though I will have to go back to Smartsupp.

Thanks for your help again.

Ah, I forgot php would see those as functions. I don’t know why this plugin adds $ for the javascript variables anyway. Last try, this should work.

function tawk_populate_user_info()
{
    if (is_user_logged_in()) {
        $current_user = wp_get_current_user();
        echo '
<script>
$_Tawk_API.visitor = {
	name  : "' . $current_user->user_firstname . ' ' . $current_user->user_lastname . '",
	email : "' . $current_user->user_email . '"
};
</script>';
}
add_action('wp_footer', 'tawk_populate_user_info',100);