Database connection issue

Hello Plequere,

Thank you for downloading and using our plugin. And, thank you for kind words.

I am sorry that it didn’t work for you. But, I am on it and I will fix it.

To answer your questions: Absolutely not, the data is not stored on Third Party Server. Its stored only on your server [Meaning: On the server where the WP website is hosted and plugin is installed].

I will look into this and will get back to you very soon. I will let you know if I will need any more details from your end.

In the meantime can you do me a favour, and let me know the followings; it will let me help sort this quickly:

What is the version of WP you are using?
What is the version of CF7 you are using?

Thanks for the quick response. I am using WordPress 4.5.2 and the latest version of the plugin. I am hosted on WPEngine.

Hey,

Thank you for the response. I will come back soon.

Hi,

I have been trying to recreate the same problem at my end but, not able to.

So, is it possible for you to provide me the access for wp-admin for a while, or we can TeamViewer. Whatever you prefer is fine.

Thank you.

Hello,

Please let me know if it’s possible for you to provide me details so I can resolve the problem you are facing.

Thank you.

Hello, I am facing this same issue.

Contact Form 7 4.4.1

Hi Benjamin,

Thank you for downloading Save Contact Form 7.

Can you please get me access of your wp-admin on Monday, if possible.

That way I can quickly track and resolve the problem.

Thank you.

@nimblechapps I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Hello Jan,

I understand your point, and totally agree with you.

Hello WorldOfBenjamin,

As Jan mentioned, it’s not a good idea to put out login details here.

So, try to tackle the issue in a better way.

Can you please tell me what are the plugins you have installed? So, that I can try to recreate the scenario at my end to see if any plugin conflicts?

Hello Guys,

Didn’t hear back from you for a long time, hope the issue is resolved. Please post your comments if the issue still persists.

Hello,

The issue is still occurring as far as I know, but to be frank I have switched to another plugin. I appreciate the prompt responses and willingness to help. Unfortunately we have sensitive customer information in our database and granting administrative access is simply not an option as far as I am concerned.

Is there any other way or possibility I can help? I mean on your local or something where there are no data, and I can take a look through TeamViewer.

Could you please tell me what other plugins are installed, so I can check if there are any conflicts?

Thank you.

Had a similar pdo issue as well and tracked it down. When people use localhost for the db_host it uses the mysql socket instead of the local mysql port (tcp/ip). What happened for me at least was the default pdo socket info was blank in php.ini.

The error in OPs is more than likely caused by another connection attempt that failed and then when the system tries to access data it attempts to reconnect using the default login on debian which is ‘www-data’@’localhost’ and no password. It may be pretty tough to track down. It looks like your connection script does not use the wordpress port value though, so maybe that’s a good place to start.