Shaded Box?

Hi there!

If you’ve enabled the option to display Google Maps for your venues and events, the box on the far right side of the event details pane should contain a small map highlighting your event’s location. However, it seems like you’re not seeing that, which isn’t good! ??

We have a brief Knowledgebase article on Google Maps issues that you may want to check first. If the advice outlined here fails to address your problem, please do follow up with us and we’ll see where we can go from there!

Ok the box was checked and still not working. So I created an api key, now I need to know if I need to set a referrer and if so, what?

This is what it says when I created the api: “You have not set any referrers. Other applications might be able to use this key.”

Update: It’s not working. And I see several other recent threads in the forum about the same problem. Hope you guys fix this real soon. Please give me an update as soon as you do.

Hi again,

Thanks for following up–I apologize that you’re still having issues here. I’ve passed along this thread to our dev team for review, and we’ll in touch as soon as there’s news to report. Thank you so much for your patience as we try to get to the bottom of this!

Hi there!

Just following up quickly–would you be willing and able to share a link to an affected page of your site for our team to review? This may help us to narrow down the problem that’s occurring on your site (and potentially other user sites, as well).

Thank you!

UPDATE: I have discovered that the map shows on mobile (showed on my android mobile phone no prob) but not on desktop.
Site: https://upcharlotte.com

Hope this helps!

Thanks for following up with a link to review the site! It looks as though the Google Maps API is being loaded multiple times on your site–I’d recommend taking a look at your header.php file and any plugins that might be using Google Maps to see if you can figure out where the duplicate code is being inserted. If you’re able to remove the duplicate API code, this may resolve your issue.

Let us know what you’re able to find there!

Well I do have maps on other areas of my site that’s integrated with my theme (you can click any of the category items to see them), but seems your plugin shouldn’t be affected by this.

UPDATE: I also discovered that in addition to the maps showing on mobile, it also shows in IE desktop browser, but not showing in other browsers. Hope this helps find a fix soon!

Hey @multimastery,

Sorry, I haven’t been able to access the site — it seems to be down for maintenance.

To Caroline’s point, calling the Google Maps API twice on a single page is likely to cause issues like this. So, for example, if the theme makes use of the Google Maps API and is attempting to insert it at the same time as the calendar, then the theme will need to be corrected so that it’s API call is disabled on calendar pages.

Just to confirm: is the map still not showing up when you deactivate all other plugins and switch to the default Twenty Sixteen theme?

Thanks!

The site is up now. I have explained that it’s showing in some browsers and not others. Sorry I can’t disable all my plugins. This definitely looks like a problem on your end.

Hi,

I took another look at your site and see the same error as Caroline in the console:

You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
https://maps.google.com/maps/api/js?ver=6831e5897496aad3b4dc80c558ece7c3
Line 93

So you have another script besides ours running to connect to Google Maps API.

If you disable that other script it should fix the map. If disabling it does not fix it we would be glad to take another look, but that is definitely the first thing that has to be fixed on your site.

Unfortunately, there is nothing we can change on our end to fix this error as it is a 3rd party loading the second instance of the API and not our coding doing it twice.

Not true, your plugin has flaws that need to be fixed. I did a test install on another WordPress site https://goknow.info/?tribe_events=testing that has no map API on it whatsoever and it’s the same blank map space, same problem that I (and others I have seen posting about this same issue) have been trying to point our to you.

Are you check about the new Google policy ?
Google Maps API has changed.

This resolve for me the same problem:
https://www.ads-software.com/support/topic/the-maps-doesnt-display-nothing-google-maps-api-error

Hi Multimastery,

Sorry you feel that way, but we have been unable to find anything to fix.

I checked in on all the issues and they were all conflicts or setup errors.

And on your other site I am seeing this on the Javascript console:

Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
https://maps.google.com/maps/api/js?ver=b5d637bca96dc82e75a0b20eca68339a
Line 32

So even if we did change anything it would not help your two sites as those conflicts unique to them would still be there and still break it.

We are on the look out for an issue, but so far it appears to be setup, conflicts, and the Google API change (thanks cuogop).

Thanks