Plugin giving 500 error, site breaks

  • Resolved sabdullah98

    (@sabdullah98)


    8 years, 8 months ago

    hi,
    thanks for making such a functional plugin free.

    i am using it since 3-4 months it was working fine,
    today i tried to update the woocommerce to 2.6 and WC MP to 2.8.9,
    WCMP updates fine , but when i click on update woocommerce, the spinner is spinning endlessly, so after some time i refreshed the site and it got 500 error.
    i replaced the new plugin files with the previous ones (as i backed up sql, wcmp and woocommerce plugin files) but still the same prob,

    i narrowed down the problem to the wcmp plugin, whenever i activate it, 500 error occors otherwise site is working fine.
    URL: https://www.islamicbookbazar.com

    SERVER details:
    Digital ocean 1GB RAM VPS
    WP_MEMORY : 128M
    UBUNTU 14.04
    Woocommerce: 2.5.6
    WCMP: 2.5.8

    https://www.ads-software.com/plugins/dc-woocommerce-multi-vendor/

Viewing 7 replies - 1 through 7 (of 7 total)

  • @sabdullah98 – Thanks for your praising words. I would suggest that not to upgrade to WooCommerce 2.6 as WCMp is not compatible with the WooCommerce 2.6 and hence you are facing this issue.

    We are currently working on this and hope to come up with the compatibility of WC-Marketplace with the WooCommerce 2.6 within 15-18 days.

    [ Signature moderated ]

    Thread Starter sabdullah98

    (@sabdullah98)

    Hi,
    Thanks you for such prompt response,

    ok i got it, i will not update the wcmp and woocom.

    just tell me how to revert back to wcmp 2.5.8, i tried deleting reinstalling several times, but as soon as i activate it, site breaks with 500 error.

    is there any db table value that has to be deleted or something.

    i even restored sql backup, but of no help.

    thanks

    @sabdullah98 – You can update the WC-Marketplace from 2.5.8 to 2.5.9 but please do not update the WooCommerce. We are working on making WC-Marketplace compatible with the WooCommerce 2.6x and would take another 3-4 days.

    Coming to the database part, as you have mentioned that the restored backup can’t help then I would suggest you to freshly install the site.

    If then also, the issue persists, then please reach us through our official site.

    [ Signature moderated ]

    @sabdullah98 – This is to inform that we are done with the WCMp compatibility part with the WooCommerce 2.6X but before launching, we thought to share WCMp 2.4.0 to the users through our GitHub for testing.

    Please go download the plugin and play around with its compatibility part with the WooCommerce 2.6X and let me know if you face any issue.

    [ Signature moderated ]

    Hope all your issues are now solved with the WC-Marketplace 2.4.0 @sabdullah98. Let us know if there is any query.

    [ Signature moderated ]

    Thread Starter sabdullah98

    (@sabdullah98)

    hi,
    i have upgraded the wordpress, woocommerce, and now the plugin is working.
    thanks,

    also can you please delete SERVER DETAILS and my website link from my first post because i cannot edit my post, it might be a security threat
    please

    Thanks for informing @sabdullah98 that the issue has been solved. I wish, we could help you with the server details deletion but this is not in our hands too as it’s www.ads-software.com’s support forum. It is suggested to contact the WordPress’s support team for this, hopefully then can help you in this.

    Let us know if any help is required from our side.

    Regards,
    Rimpa

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Plugin giving 500 error, site breaks’ is closed to new replies.