Custom Fields Not Saving or Displaying

  • Resolved matt6492

    (@matt6492)


    8 years, 5 months ago

    As of this morning, whenever I edit a Product, the Custom Fields are not saving and/or not displaying in the Product Catalog. For example, the first three products (25 OH Vitamin D Total, Active-B12 and Adenovirus) were edited this morning. After saving the changes to the product, the custom fields for “Regulatory Status (U.S.)” and “Availability Outside U.S.” no longer display on the catalog page https://gsdx.org/assay-catalog/

    On the back end, the “Regulatory Status (U.S.)” is a drop down field, and the value is saved when editing a product. It just doesn’t show up on the catalog page.

    For “Availability Outside U.S.”, it is a text field. If I enter a value and then save the changes, the text entered is erased immediately thereafter (i.e. not saved).

    Interestingly, “Discipline” is also a drop down custom field and continues to function properly.

    https://www.ads-software.com/plugins/ultimate-product-catalogue/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Matt,

    Could you please check, just to make sure, that the “Hide Blank Custom Fields” setting in the “Premium” area of the “Options” tab isn’t set to “Yes”? If it is, try setting it to “No”.

    For your custom fields that contain input values (e.g. select boxes, checkboxes, radio buttons), make sure that there are no spaces after the commas when specifying the possible input values. For example, the input values should look like “Option 1,Option 2,Option 3” and not “Option 1, Option 2, Option 3”.

    Thank you

    Thread Starter matt6492

    (@matt6492)

    Hello,

    It appears that the issue was being caused by use of a period in the custom field name (e.g. U.S.). When I changed it to USA instead, everything began working normally again.

    -Matt

    Hi Matt,

    Thank you for letting us know what was causing the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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