Cannot login to access token

  • Resolved Kevin

    (@truheart)


    8 years, 5 months ago

    So recently we have received a message from the plugin that our instagram token is no longer valid. When going into the backend of the plugin and trying to follow the instructions by pressing the login to access token button, here is the message that displays:

    code: 403,
    error_type: “OAuthForbiddenException”,
    error_message: “You are not a sandbox user of this client”
    }

    Not sure what to do here. Any help would be appreciated thanks.

    https://www.ads-software.com/plugins/instagram-feed/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey Kevin,

    If you update to the latest version (1.4.6) and then obtain a new access token, you should be able to get back up and running. If that isn’t the case, could you send me a link to the page your feed is on?

    Thread Starter Kevin

    (@truheart)

    Thanks Craig I actually did it right before you responded. My client’s site is not showing alerts for plugin updates which is why I missed it. Thanks for such a quick response.

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Ahh. Great! Glad to hear you fixed the issue. No obligation of course, but if you like the plugin and feel like leaving a super-quick review then we always really appreciate it!

    If you have any other questions or issues in future then just let me know and I’d be happy to help.

    – Craig

Viewing 3 replies - 1 through 3 (of 3 total)
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