woocommerce emails notifications not working

Emails send when the order status is changed to ‘processing’, ‘on-hold’ or ‘completed’. Check your orders have this status.

You can see if emails are ‘sending’ but you’re just not receiving them with https://www.ads-software.com/plugins/wp-mail-logging/ Don’t forget to check your spam box.

If not spammed, but logged as sending, it may be a server issue. Try using a different method of email sending with https://www.ads-software.com/plugins/wp-smtp/

You can also combine https://www.ads-software.com/plugins/wp-smtp/ with https://www.mandrill.com/ or https://www.mailgun.com/ for improved deliverability and logging. I recommend this anyway.

Thanks very much Mike. I tried mailgun and configured using their plugin. Now emails started flowing. But I have a problem here, Though I have set email type as Multipart for all woocommerce notifications, emails are delivered with raw html code of template.
May I know if this is something to do with woocommerce? if not I will try to check with mailgun.

Are you using a mailgun plugin, or WP SMTP with mailgun? SMTP would be better and wouldn’t cause this issue.

I am using mailgun plugin.I will try with SMTP and let you know. I am seeing this issue only for woocommerce order emails where as my other wordpress emails are sent perfectly.

Yeah, those plugins don’t handle multipart. Use SMTP with mailgun SMTP server.

Mike, you are the champ! SMTP worked perfectly fine. Thanks a lot.

Hello Mike,
I have tried to setup Google SMTP server email ID as mentioned. But Still I am not receiving email of orders.

Could you please help me out of it?

Regards
MyIndiaArt

Hello Mike;

I am having the same issue. Thank you for this thread. Quick question, when I search for the WP STMP Plugin I get the WP Email Template plug in is that what you are meaning? And when you say combine it with a mailgun STMP server do you mean another plug in or a mailgun account?

Thank you very much for any help. We lost our developer and I am trying to figure this out on my own. Thanks again!
Sarah

Hi,

I am using Listify – WordPress Directory Theme. When a new registers on my site, they must receive a welcome mail with username and password link/ if user has forgotten the password they must receive mail with reset password link. These mails are not being received neither in inbox nor in spam folder. My site displays success message. But mails are being received.
I have installed SB welcome mail, WP mail SMTP plugins. I am able to receive the test mails sent from these plugins.

I have contacted the theme support forum, but said that they does not handle mail. Mail are handled by wordpress and woo-commerce.

Please help to resolve this issue.

Thanks in advanced. Any help is appreciated.

Gaurav.

@gshah1993: First check if the mail function is triggered or not, for this you can use WP Mail Log plugin and see all the mail logs. Check if a mail log is created at the required point in flow.

Thanks @krishna89. I have installed WP mail logging plugin. Yes mail log is created. But not received in inbox or spam.

• This reply was modified 8 years ago by gshah1993.

I have similar issues with my woocommerce not sending password reset emails to clients.

Hello I have a issue with the email notification that are being sent on my site. All notifications are sent except for the NEW ORDER notification. I have set it up the exact same way as cancelled orders and failed orders. I am receiving these 2 but nothing for new orders. I am using the same email for the 3 of them. Any help would be greatly appreciated!

I also installed the email log plugin. And I can see in the log that the email notification for a new order does not get sent.

• This reply was modified 7 years, 10 months ago by patzik.

Has anyone solved this problem? I’m currently having the same problem. Logs show mails which are being sent to the admin and also the customer. I’ve made several Woocommerce websites, though I’ve never had this problem.

Everything is up to date…

• This reply was modified 7 years, 9 months ago by bionne.

@bionne I just fixed this issue with Easy WP SMTP plugin.

https://www.ads-software.com/plugins/easy-wp-smtp/

Over 100,000+ installs. Works like a charm!