Captcha and reCaptcha

  • Resolved medicmog

    (@medicmog)


    8 years, 4 months ago

    I’m having real difficulty in getting either captcha or recaptcha working with my form. The form works well alone but when I add captcha it appears just as a box with a cross. The code behind shows:
    <img class="captcha_img" id="wd_captcha10" style="display: inline-block;" src="https://www.exampledomain.net/wp-admin/admin-ajax.php?action=formcontactwdcaptcha&digit=6&i=10&r=69" type="captcha" digit="6">
    I’ve deactivated all the plugins to check if there was a conflict but this didn’t help.

    I then tried using recaptcha (I’d prefer the simplicity of captcha). It appears fine on screen but always returns ‘Error, incorrect security code’.

    I see this issue has been raised several times and the solution has been to give the plugin developers access to the backend which I’m not in the position to do. I’d appreciate guidance on how to solve this. Thanks

    https://www.ads-software.com/plugins/contact-form-maker/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sona

    (@support-web-dorado)

    Dear @medicmog,

    Can you please make sure that you have the latest version of our form plugin.

    If yes and the issue still persists please send us your form page URL to test.

    Thread Starter medicmog

    (@medicmog)

    Thanks Sona, I’m using the latest version of the plugin and have sent the form URL for testing.

    Thread Starter medicmog

    (@medicmog)

    Thank you for looking at the form. You are correct in saying there were errors on the page. These were all in regards to enqueuing styles and have been fixed and there are no errors appearing now. The form is still not working. As I said initially I’m not in a position to give backend access to the site to anyone outwith our organisation. Thanks.

    Sona

    (@support-web-dorado)

    @medicmog,

    We can do a screensharing session as well. Just contact me at support[at]web-dorado.com.

    Thread Starter medicmog

    (@medicmog)

    My organisation wouldn’t allow for screensharing sessions. I’ve found another form plugin which works out of the box. Thanks for your help

Viewing 5 replies - 1 through 5 (of 5 total)
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