Image upload from mobile stuck on processing

  • Resolved lukastillmann

    (@lukastillmann)


    8 years, 7 months ago

    Hi,

    I’m building a simple website using wppa with frontend uploading enabled. But whenever I want to upload an image from mobile, the upload bar gets stuck on “processing”. When I started testing the plugin, I didn’t have this issue so it might have something to do with the settings, but I’m out of ideas.

    Any ideas what might be causing this?

    https://www.ads-software.com/plugins/wp-photo-album-plus/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jacob N. Breetvelt

    (@opajaap)

    A link please; also pls make it so that i can test it myself; if this requires login, send me details at opajaap at opajaap dot nl

    Also, please tick the box in Table IX-A3: Allow WPPA+ Debugging

    What is your server php setting memory_limit (see Table XII: php config, chapter: Core

    Thread Starter lukastillmann

    (@lukastillmann)

    ok, here is a link, no login required right now. Texts are partly in German, hope this isn’t a problem.

    https://lukast85.achernar.uberspace.de/

    memory_limit
    local value 256M
    master value 128M

    Plugin Author Jacob N. Breetvelt

    (@opajaap)

    I tested it, one from laptop, one from samsung phone ( the hund ), no problems. Server memory is ok. Maybe you had a poor connection?

    Thread Starter lukastillmann

    (@lukastillmann)

    Might be, upload was quick though and processing simply did not finish. It might be connected to picture size, my phone has a pretty high resolution. When I turn it down, it works fine, which is probably no surprise.

    also it seems that pictures still turn up on the server, only without thumbnail.

    This is probably it, but is there anything, I can do (in the settings maybe) to improve server connection und upload processing? Should I turn off resizing for example?

    Lukas

    Plugin Author Jacob N. Breetvelt

    (@opajaap)

    Reading all this, my conclusion is that it is a memory issue.
    You can verify this on the srver error log: you will find memory limit exceeded errors.
    The best thing to do is ask your hosting provider to increase the master value of memory_limit to 256 Mb. ( The smallest of the two is the real limit ).

    Switching resizing off may help, but you still will need the full memory image ( approx 5 bytes per pixel ) of the original image to create the thumbnail. The thumbnail also needs 5 bytes per pixel at the same time, but it is much less than the resized image size ( times 5 bytes per pixel ).

    Try to create the thumbnail afterwards on the album admin -> Edit page. You can also see there if the resized image has been created, and you can try to create it there ( if it says: unavailable, try remake files ).

    Thread Starter lukastillmann

    (@lukastillmann)

    Thank you Jacob,

    i have increased the memory_limit to 256M and haven’t had a problem since. Thank you very much for your amazing plugin and support.

    Lukas

Viewing 6 replies - 1 through 6 (of 6 total)
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