Media Files Not Appearing when Awesome Support is Active

Hi,

I’ve been dealing with an issue of “disappearing” media files. I thought it might be a problem with my theme (Thrive and Thrive Content Builder), but after much trial and error, I think Awesome support might be the issue.

Here’s what Happens: I probably have 100 media files uploaded to my wordpress installation. This has been done over the past 6 months. However, when I recently logged in, all the media files except 2 old files were not visible / listed in my media library. The media still displayed fine on my web pages, but they don’t appear in the media library. This is true whether the media previously existed, or I add a new media file on a page.

However, when I deactivate Awesome Support, all of the media (old and new) show up just fine on the web pages, and in the WP media Library. I’ve turned off all of my plugins, one at a time and have changed themes, but no matter what I do, the images will not appear in the library unless Awesome Support is deactivated.

Please help

https://www.ads-software.com/plugins/awesome-support/