custom tax page going blank

When I say that it ‘works’ without the shortcode, I really mean that the page displays the title and wordpress admin top bar without the shortcode.

Thanks!
Sarah

All the other custom tax pages with the shortcode are working, including the ranges that had new products added to them.

Cheers,
Sarah

The same page also works if I use a different tax eg [woo_products_custom_tax tax_name="ranges" tax_tags="zig-et-zag" columns="4" template="product" qty="300" order="asc"]

It just doesn’t like that taxonomy for some reason.

Thanks,
Sarah

Hi @softsleepysounds,

From a first impression about this error you are experiencing I don’t think this plugin is the reason why is that white page happening. As you can see, when you try in the same page but with with a different taxonomy slug it works. So the main problem might be coming from that custom taxonomy and/or the products tied into that one.

In order for you to debug this properly I will recommend first:

#1 – Check your server error logs and look for fatal errors showing up there when you reload the page and breaks into the white page.

#2 – Remove all the products that are tied into that custom taxonomy leaving it empty, and try to load the page with the shortcode. If here the page loads just fine without white page error, then the problem is on one or some of the products.

#3 – In the shortcode, take down the “qty” parameter to 1, and try reloading the page and see what happens, if success, try then again bringing up the “qty” number from 10 to 10. I think still that you might be querying WAY TOO MANY items/products in one PHP call, and probably your server PHP is breaking because it can’t handle it.

If the reason is on the server side because of PHP breaking, you will be able to see it in the error_log.

Hope at least with this 3 steps you will find the failure. Let me know how it goes.

Regards

Hi Elvis,

Thanks so much for your reply. You were right, there were too many products on the page. It was not a particular product, but when I input qty=”1″ and qty =”10″ it worked, so I deleted a whole heap of products from the page and it is working again.

We really appreciate your support and love your plugin, so we have paid a small donation through your plugin page.

Thanks again for your help.

Cheers,
Sarah

Ohh wow thank you so much! Glad you found and fixed the problem!