• Resolved SanPedroUK

    (@sanpedrouk)


    I’ve added credentials to the ‘WooCommerce PayPal Express Checkout Gateway’ Plug-in. When I try and place an order I get the message: ‘Payment error: An error occurred while processing your PayPal payment. Please contact the store owner for assistance.’

    Paypal is set to ‘Live’

    The orders show up in my orders window but no payment is taken.

    I use Paypal Express on another site (non-WP site) and all works fine there.

    Status:

    ### WordPress Environment ###
    
    Home URL: https://www.mtfu.co.uk
    Site URL: https://www.mtfu.co.uk
    WC Version: 2.6.3
    Log Directory Writable: ?
    WP Version: 4.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.18 (Unix)
    PHP Version: ? 5.5.37 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    cURL Version: 7.19.7
    NSS/3.19.1 Basic ECC
    
    SUHOSIN Installed: –
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 2.6.3
    :
    woocommerce_sessions: ?
    woocommerce_api_keys: ?
    woocommerce_attribute_taxonomies: ?
    woocommerce_downloadable_product_permissions: ?
    woocommerce_order_items: ?
    woocommerce_order_itemmeta: ?
    woocommerce_tax_rates: ?
    woocommerce_tax_rate_locations: ?
    woocommerce_shipping_zones: ?
    woocommerce_shipping_zone_locations: ?
    woocommerce_shipping_zone_methods: ?
    woocommerce_payment_tokens: ?
    woocommerce_payment_tokenmeta: ?
    MaxMind GeoIP Database: ? The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from https://dev.maxmind.com/geoip/legacy/geolite/ to the path:
    
    ### Active Plugins (22) ###
    
    LayerSlider WP: by Kreatura Media – 5.0.2
    Advanced iFrame: by Michael Dempfle – 7.1
    Contact Form Builder: by WebDorado – 1.0.17
    Simple Custom CSS and JS: by Diana Burduja – 1.6
    Duplicator: by LifeInTheGrid – 1.1.12
    Envira Gallery Lite: by Thomas Griffin – 1.3.5.8
    Equivalent Mobile Redirect: by uniquelylost – 3.1
    FooBox Free Image Lightbox: by FooPlugins – 1.0.9
    Foo Gallery: by FooPlugins – 1.2.9
    Google Analytics Dashboard for WP: by Alin Marcu – 4.4.7
    Insert PHP: by Will Bontrager Software
    LLC  – 1.2
    
    NextGEN Facebook (NGFB): by JS Morisset – 8.31.1-1
    Per page head: by Erik von Asmuth – 1.3
    PHP Browser Detection: by Mindshare Studios
    Inc. – 3.1.8
    
    Revolution Slider: by ThemePunch – 4.3.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.12.13.22
    
    WooCommerce Weight Based Shipping: by dangoodman – 4.1.4
    WooCommerce PayPal Express Checkout Gateway: by Automattic/WooCommerce – 1.0.4
    WooCommerce: by WooThemes – 2.6.3
    Yoast SEO: by Team Yoast – 3.2.4
    WP Construction Mode: by SmartCat – 3.01
    WP-Spreadplugin: by Thimo Grauerholz – 3.9.20
    
    ### Settings ###
    
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ?
    
    ### WC Pages ###
    
    Shop Base: #3078 - /the-store/
    Basket: #2992 - /basket/
    Checkout: #2993 - /checkout/
    My Account: #2994 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    ### Theme ###
    
    Name: RT-Theme 18
    Version: 1.9.3
    Author URL: https://themeforest.net/user/stmcan
    Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: rttheme18/woocommerce/archive-product.php
    rttheme18/woocommerce/cart/cart.php version 2.1.0 is out of date. The core version is 2.3.8
    rttheme18/woocommerce/cart/cross-sells.php
    rttheme18/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 2.6.1
    rttheme18/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1
    rttheme18/woocommerce/global/wrapper-end.php
    rttheme18/woocommerce/global/wrapper-start.php
    rttheme18/woocommerce/loop/loop-end.php
    rttheme18/woocommerce/loop/loop-start.php
    rttheme18/woocommerce/loop/price.php
    rttheme18/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 2.6.3
    rttheme18/woocommerce/single-product/related.php
    rttheme18/woocommerce/single-product/tabs/additional-information.php
    rttheme18/woocommerce/single-product/tabs/tabs.php
    rttheme18/woocommerce/single-product/title.php
    rttheme18/woocommerce/single-product/up-sells.php
    rttheme18/woocommerce/single-product-reviews.php
    
    : Learn how to update outdated templates

    https://www.ads-software.com/plugins/woocommerce/

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